Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He
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Life Insurance Life insurance is a contract that pledges payment of an amount to the person assured (or his nominee) on the happening of the event insured against. Life insurance or life assurance is a contract between the insurer and the policy owner (policyholder) whereby a benefit is paid to the designated Beneficiary (or Beneficiaries) if an insured event occurs which is covered by the policy. In return‚ the policy owner (or policy payer) agrees to pay a stipulated amount called a premium
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health insurance that must meets certain basic requirements. Beginning in 2014‚ individuals who do not acquire health insurance will be subject to a fine. This fine will rise over time‚ reaching $895 per person or 2.5 percent of income‚ whichever is greater‚ by 2018. Beginning in 2014‚ each state is to establish an Affordable Insurance Exchange. Separate exchanges are to be established for individuals and small businesses with fewer than 50 employees. The intention is that private insurance companies
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.. TABLE OF CONTENTS STRATEGIC MARKETING PLAN DEFINES SALES SUCCESS IN TWO LEADING LIFE INSURANCE COMPANY Target companies: AVIVA Life Insurance Pvt Ltd. 1] Executive summary: The research is to be conduct how each company has performed in sales and the improve effectiveness of selling process. Research objectives and aims are to compare the performance of the AVIVA and HDFCSLI. As this research studying based on the Indian market‚ the research is proceeding in Bangalore‚ which is
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1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Life Insurance Industry in India - Current Scenario 1 Dr. Sonika Chaudhary‚ 2Priti Kiran 1‚2 RGI‚ Mohali‚ Punjab‚ India Abstract When life insurance companies started operating in the middle of 20th century in the country‚ the evil play natural to all business had its sway. There was a lot of cut throat competition as well as profiteering. As a result Life Insurance Corporation of India (LIC) came into existence on 1st September
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INTRODUCTION Insurance is a form of risk management in which the insured transfers the cost of potential loss to another entity in exchange for monetary compensation known as the premium. Insurance allows individuals‚ businesses and other entities to protect themselves against significant potential losses and financial hardship at a reasonably affordable rate. We say "significant" because if the potential loss is small‚ then it doesn’t make sense to pay a premium to protect against the loss. After
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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DISSERTATION REPORT ON Marketing of General Insurance Products (with special reference to Iffco- Tokio General Insurance) SUMITTED IN PARTIAL FULFILLMENT OF THE RQUIREMENT OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION H.N.B. GARHWAL UNIVERSITY SRINAGAR‚ GARHWAL SUBMITTED BY: SUBMITTED TO: Vaibhav Joshi Ms. Prapti Tandon MIB IVth Sem Faculty of IMS MIB06037 INSTITUTE OF MANAGEMENT STUDIES‚ DEHRADUN CERTIFICATE I have the pleasure in certifying that Mr
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Claims Management in General Insurance - Issues & Concerns - R.Qaiser‚ Faculty Member‚ NIA‚ Pune Underwriting and claims settlement are the two most important aspect of the functioning of an insurance company. Out of any insurance contract‚ the customer has the following expectations: i. ii. iii. Adequate insurance coverage‚ which does not leave him high and dry in time of need‚ with right pricing. Timely delivery of defect free policy documents with relevant endorsements / warranties
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Athletes or Employees Student athletes receive scholarships for their skill set and ability to play at the collegiate level‚ while employees receive stability‚ income and benefits for their skill set and ability to contribute to the work place. Athletes as well as persons in the work force deal with adversity that directly affects there lives‚ yet only members of the workforce are rewarded with a source of income. It could even be said‚ athletes are under more pressure to perform due to not only
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