| BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE MUHAMMAD ALIYU 099119391 May 22‚ 2012 MUHAMMAD ALIYU 099119391 May 22‚ 2012 TABLE OF CONTENTS 1.0 INTRODUCTION 2 2.0 THE SERVICE CONCEPT OF BRITISH AIRWAYS 3 2.1 THE SERVICE
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Background Failure to safely and appropriately discharge patients from the hospital is placing patients at risk‚ not to mention the increase costs to hospitals‚ providers‚ and insurers. Many acknowledge that the hospital discharge is non-standardized‚ unsystematic‚ and fragmented process (Anthony‚ Chetty‚ Kartha‚ McKenna‚ DePaoli‚ & Jack‚ 2005; Minott‚ 2008). Furthermore‚ the inefficiencies in the discharge planning process have also shown to have life-threatening implications‚ especially in association
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disagreement amongst historians regarding the causes and consequences of the so called "highland clearances". The above topic proves to be one that continues to spark debate amongst students and scholars‚ whilst this essay attempts to review such disagreement‚ it is unlikely to over definitive answers on either side. Instead‚ the primary aim is to over a brief insight into the “highland clearances”‚ giving definition of this period of history‚ accepted reasons ‚ the aftermath of events‚ consequences
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marks and dogs. Stars are SBU’s with high share or high growth market. Virgin Atlantic is clearly the cash cow of the Virgin Empire but we have undertaken a portfolio analysis from the viewpoint of Virgin Atlantic. With regards to Virgin Atlantic Airways we believe that there is no star. The cash cow is the Upper Class section. Cash cows have high share of a low growth market and generate higher cash revenues.30 This high end product targets wealthy customers and business passengers. This is the highest
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In the play Macbeth‚ Shakespeare offered an ineffective leader to reveal what an effective leader should be. Macbeth’s failure to have a successful rule over Scotland proved that governing with selfish ambition proves to be ineffective. Macbeth only cared about himself and would only take action if he felt it would benefit him in some way. After being told Macduff had fled to Scotland‚ Macbeth was furious he didn’t act upon his instinct to kill Macduff when he had the chance. From now on “the firstlings
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of new Entrants * Significant barriers to entry: such as the competitive environment‚ high regularity requirements and high capital cost requirements. * Barriers
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------------------------------------------------- Subject: EEOC constructive discharge claim by former employee ------------------------------------------------- BACKGROUND: This memo is to update you on my findings and recommendations relative to the recent EEOC (Equal Employment Opportunity Commission) case‚ filed under Title VII of the Civil Rights Act of 1964‚ against our company by a former employee. In this case‚ the former employee is claiming “constructive discharge” for religious discrimination. His claim of religious
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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Part One Three types of ineffective listening I found in the breakup are pseudo listening‚ stage hoggers‚ and selective listening. Pseudo listening is where one pretends to listen to another and isn’t fully paying attention. An example from the movie is in the beginning when Gary comes home to Brooke cooking dinner and he sits down on the couch to watch his sports. Brooke asks Gary to help her with some things before their dinner guests arrive and he is too distracted by the TV to listen‚ so
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