OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
Premium Business process outsourcing Outsourcing
The role of telecommunication in our life Telecommunication plays an important role in our life today. Generally telecommunication is the transmission of signal over a distance for purpose of sending information. By sharing information‚ human can get such a development today. information is even considered to be one of standard criteria to assess life quality of a man. Life quality of a man is assessed according to the amount of information he get and means of approaching information. In earlier
Premium Telecommunication Telephone Developed country
INDUSTRY ANALYSIS PAPER: AIRLINE INDUSTRY Table of Contents Executive Summary Introduction Market Structure Industry Demand Cost Structure Analysis of Competitive Forces Conclusion References Appendix A Executive Summary Airlines companies are undergoing major changes to cope with the new challenges of the modern economy. Geopolitical factors‚ such as war and terrorism‚ the financial crisis of 2009‚ high entry barriers‚ as well as extreme weather events‚ are
Premium Airline Southwest Airlines Low-cost carrier
Published: June 30‚ 2012 Foreign Direct Investment and Economic Growth in Nigeria: An Analysis of the Endogenous Effects Okon J. Umoh‚ 2Augustine O. Jacob and 1Chuku A. Chuku 1 Department of Economics‚ University of Uyo‚ Uyo‚ Nigeria 2 Heritage Polytechnic‚ Eket Akwa Ibom State‚ Nigeria Abstract: This research endeavour set out to empirically investigate the relationship between foreign direct investment and economic growth in Nigeria between 1970 and 2008. The paper makes the proposition that there is
Premium Investment Economics Economic growth
and become sticky and it becomes impossible to pass through our body organs so they get stuck. This can result to further complications. When this happens inside the brain‚ it results to coma or even death. (Q&A) How do people in Nigeria try to prevent malaria? There isn’t any cure for malaria yet‚ it can only be prevented In my own opinion‚ I think malaria could be prevented by distributing treated bed nets‚ treating water drinking it‚ avoiding stagnant water. Malaria prevention
Premium Malaria
INDIVIDUAL ESSAY Essay Title: Cultural tourism festivals and events in Nigeria Name: Deborah Vincentsdaughter TABLE OF CONTENTS Contents INTRODUCTION 3 Cultural tourism 3 LITERATURE REVIEW 4 Festivals and events 4 Cultural festivals in Nigeria 5 Festivals and impacts 6 Igue festival 6 New yam Festival (Iri ji Ohuru/iwa ji 7 Gbagyi Gbodogun 8 CRITICAL ANALYSIS 11 CONCLUSION 11 REFERENCES 12 INTRODUCTION Tourism generally has to do a lot with social activities
Premium Tourism
Managing Challenges in Banking Industry By: Dr. Sudhindra Bhat MBA‚ MFM‚ ACS‚ M.Phil‚ PGDS&MM‚ PGDIR&PM‚ PhD** Management Faculty‚ Consultant and Corporate Trainer Acharya Institute of Management and Sciences 1st Cross‚ 1st stage‚ Peenya industrial Area‚ Bangalore-560 058 E-mail: bhatt1978@yahoo.com Financial System is the most important institutional and functional vehicle for economic transformation of any country. Banking sector is reckoned as a hub and barometer of the financial
Premium Bank Financial services
study: Nike‚ Inc. Chapter 1: NIKE - The Rise to Be a World Top Shoe-Maker Chapter II: NIKE’s 9 Main Factors of Success Chapter 3: Nike’s bright future IV. Conclusion II. Introduction: Every company is born in an environment of competitiveness; therefore‚ they can not run without showing their outstanding performance toward competitors and winning customer’s satisfaction. Too many companies believe that acquiring and managing customers is the job of Marketing department‚ however‚ it
Premium Customer Value chain Michael Porter
(31743) Department of Electronic Engineering (Computer) Universiti Malaysia Sarawak‚ Malaysia Kuching‚ Sarawak‚ Malaysia Email : nor_ayu92@yahoo.com Abstract This paper presents about FM modulator and Abstractdemodulator.In electronic and telecommunication‚ modulation process of varying one or more properties of a high frequency periodic waveform ‚ called carrier signal with a modulating signal which typically contain information to be transmitted. The modulator and demodulator contain an optimized
Premium Modulation
From the report of the Progressive Grocer‚ a monthly industry publication‚ we can know that in 2009‚ 35‚612 supermarkets were in business in the United States‚ which accounted for 54.5% of food item sales by grocery stores including supercenters and warehouse outlets. Convenience stores had 31.9% of sales‚ and wholesale clubs had11.5% of sales. So‚ supermarkets overall account for more than half of all food sales. Market definition In general‚ we believe that a supermarket is a large comprehensive
Premium Supermarket Retailing Grocery store