INTERNATIONAL JOURNAL OF MANAGEMENT AND MARKETING RESEARCH ♦ Volume 3 ♦ Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees
Premium Quality management Public sector Quality assurance
EXECUTIVE SUMMARY This assignment is about DIGI Telecommunications Sdn. Bhd. (DIGI) company’s strategic analysis of its daily operations. Segmenting‚ targeting and positioning will clearly show that how DIGI company segments its customers to different types of segments‚ then they targets those market that will provide profits to the company than lastly positioning them. Then SWOT analysis will provide clear details information about the company’s main strengths and exploit them through opportunities
Premium Marketing
MGT B240F Principles & Practices of Management (Jan 2013) Assignment 1 Due Date: 5:00pm‚ 1 Mar 2013 (Friday) Instructions: ◆ There are four questions in this assignment. The first three questions are essay-type questions which require some critical thinking as well as thorough understanding of course concepts. Question 4 is a case study with two sub-questions. Students are advised to write not more than 1500 words for Question 4. The expected length of the whole assignment should be around
Premium Question Study skills Education
Audi A1: The Next Big Thing European Association of Communications Agencies Gold‚ Euro Effies‚ 2011 Title: Source: Issue: Audi A1: The Next Big Thing European Association of Communications Agencies Gold‚ Euro Effies‚ 2011 Audi A1: The Next Big Thing HEIMAT In August 2010 Audi was ready to introduce its first prestigious small car: the brand-new Audi A1. But what seemed to be a unique chance to win future drivers required Audi to enter uncharted terrain.
Premium Audi Target market Target audience
diversifying‚ and solutions for improving operations. The leaders have had to be visionaries. In this analysis the strategies used and implemented by these eight companies will be discussed. The common thread throughout the organizational infrastructure at Google‚ Wegmans‚ BMW‚ Toyota‚ Disney‚ Universal‚ and Sprint Nextel provided a vision for the company‚ commitment to excellence‚ customer service‚ reduced costs‚ employee satisfaction‚ and emotional intelligence. The leadership at Google‚ BMW ‚Toyota
Premium The Walt Disney Company Walt Disney Disney Channel
adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
Premium Service system Customer service Marketing
Priceline.com Introduction "Winners don ’t do different things‚ they do things differently." Priceline changed the conventional marketing system by introducing a role reversal of the traditional seller-buyer system. Launched in 1998‚ Priceline‚ the brainchild of Jay Walker‚ provided "lower than retail" airfare options for travel enthusiasts. Priceline is the "eBay" of airline tickets‚ allowing the buyer to bid (once) for the fare. By facilitating sales below retail price via the Internet‚
Premium Airline Marketing Customer service
The analysis of marketing concept Marketing nowadays has occupied a more and more important position in organisations‚ even in the world ’s economics. The success of an organisation may deeply affected by marketing. Inevitably‚ some arguments are formed along with the marketing development‚ such as ’it is argued that the marketing concept is a force‚ which should pervade the whole organisation and as such is an integral part of the strategic management process ’. In this article‚ I would like
Premium Marketing
Qns: Discuss the 4 major characteristics of services and the marketing strategies available for the service organization. Qns: What are the primary differences between product and services? Give examples that highlight these differences between product and services. Give examples that highlight these differences and provide examples of hybrid offer. Qns. Using a service example of your choice‚ explain how the service company can deal with intangibility‚ inseparability‚ variability and perishability
Premium Marketing Customer service Service
2014 Team 2: Oilfield Services Industry Analysis Oilfield service companies have had a stronghold in the drilling industry since the advent of directional drilling and hydraulic fracturing. While the former was first used on production well sites in the late 1940s‚ the latter was invented in 1947 by Floyd Farris and J.B. Clark. However even with these technologies being available as early as the 1940s‚ the first real commercially repeatable systems was used in the 1990’s‚ pioneered by
Premium Petroleum Oil well Natural gas