CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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"Would More Stringent Gun Control Laws Save Lives?" BCOM 275 "Would More Stringent Gun Control Laws Save Lives?" I. Introduction A. Background information 1. Chicago has the strongest gun control regime in the nation. Chicago had over 500 murders in 2012 and are on pace to surpass that in 2013. 2. Handgun crime in the United Kingdom rose by 40% in the two years after the U.K. passed its gun ban in 1997. (BBC). 3. Washington
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BUDGETARY CONTROL Budget is a plan which is expressed in terms of definite members: Eg. of a plan – Production has to be increased in the next quarter Eg. of a budget – Production has to improve by 10000 units from the last quarter to the next quarter. Definitions: According to ICMA “budget is a financial & / quantitative statements‚ prepared & approved prior to a defined period of time of the policy to be pursued during that period for the purpose of attaining a given objective. They may
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Chapter 7 – Internal control Internal control – steps taken by business to prevent fraud – misappropriation of assets and fraudulent financial reporting‚ COSO defines IC as means to an end Achievements of objectives in the area of financial reporting‚ operations‚ compliance with law and regulations Foreign corrupt practices act: Transactions authorized with the knowledge of and authorization of management Means of achieving internal control – preventive control – prevents fraud ex: segregation
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E D U C A T I O N Preparing for the 2003 UFE Understanding the Evaluation Methodology JUNE 2002 TABLE OF CONTENTS I II III IV V INTRODUCTION ...............................................................................................................2 THE MOCK MARKING CENTRE ....................................................................................4 THE BOTTOM LINE: PASS/FAIL ...................................................................................8 BOE CONCLUSIONS
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Quantitative Study Evaluation Capella University Spring 2013: Instructor: Lisa McBride Quantitative Study Evaluation The purpose of this research is to evaluate the Effects of Classroom Structure on Student Achievement Goal Orientation. There were three classes chosen and the students had to set weekly goals based on performance and learning. Many of the students in the contingency group based their weekly goals more on learning than performance and many of the students
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INDIAN INSTITUTE OF MANAGEMENT LUCKNOW Written Executive Communication PROJECT REPORT Citibank – Performance Evaluation Submitted to – Dr. Payal Mehra Date – 26/10/2012 Submitted By Group 8‚ Section C Anuradha Tyagi (PGP28128) Aditya Singh (PGP28158) Bholendra P.Singh (PGP28143) K. Aditya Das (PGP28139) Vishal Raju (PGP28155) Shweta J. (PGP28159) Table of Contents 1. Abstract 2 2. Brief Overview of the current situation 3 3. Strategy for Case Analysis
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OBJECTIVES * One of the major objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank
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Business Plan Evaluation: Zara Restaurant & Lounge (Revision) After completing my first evaluation of Zara’s business plan I could not help but feel that I had missed something in my analysis. It was over the next week that I realized that I had failed to thoroughly evaluate the plan. At a glance‚ I thought the Zara concept was intriguing and as a bonus‚ aligned with my own dream to open a restaurant. I wanted to believe in the plan so much that I missed its weaknesses. Having time to review
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Signature:…………………… Date:………… Background The case discuses about the evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager
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