EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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stories we have studies one of them is Anil. in Anil the writer presents confilct in relationship between the father‚ Appa‚ and the son‚ Anil. Anil is very uncomfortable and scared with his father‚ we know this because in the story it says " his father was a burly man‚ a bully to his family" this explains that the relationship between the father and the son is unsual and unsafe. the word "Bully" is used to show negativity and the harmful relationship between Anil and Father. Through the description
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[pic] TABLE OF CONTENTS Page No 1. Introduction 3 2. Indian Cement Industry Analysis 4 3. Aditya Birla Group 9 4. Ultra Tech Cement 14 5. Conclusion 19 6. Bibliography 20 Figures 1. Cement Demand Drivers 5 2. Hindalco Net Sales 11 3. Birla Nuvo Consolidated Revenues 12 4. Birla Nuvo Revenue Mix 12 5. Ultra Tech Net Earnings 16 6. Ultra Tech Net Worth 16
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Case Study Silence is Deadly Anil had been working with a group of managers and their director on preparing for some major restructuring within their large school district. A lot was going to be happening very soon and they wanted to be prepared. They all knew too well‚ that once it all started‚ any problems would be costly and would be played out in the local newspapers. As they approached this challenge‚ Anil noticed some uneasiness and quiet maneuvering surrounding two managers. He knew they
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| | | | | EXECUTIVE SUMMARY Bajaj Allianz Life Insurance Company Limited is a union between Allianz AG‚ the world’s leading insurer and Bajaj Auto‚ one of India’s most respected names. Allianz AG is a leading insurance conglomerate globally and one of the largest asset manager in the world‚ managing asset worth over a Trillion Euros (over Rs 55‚00‚000 crores). At Bajaj Allianz‚ Allianz AG has more than 110 years of financial experience in over 70 countries and Bajaj Auto‚ trusted for over 55
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| |David Hare |Hanif Kureishi | | | | | | | | | |
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beliefs or the way his mind created emotions. Anil started doing self-awareness and self-mastery exercises and used the inventory system outlined in these programs to investigate and change the root causes of his anger. He discovered that the root cause of his unreasonable anger towards his wife was self-judgment. He looked at his thoughts from an observer’s point of view and that is the reason why he was able to draw this conclusion. In reality‚ Anil loved his wife with all of his heart and adored
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Q. The Forest Research Institute is situated at - 1) Nagpur 2) Mysore 3) Dehradun 4) Ernakulam Answer- 3) Dehradun Q. Most of the unemployment in India is - 1) Technological 2) Cyclical 3) Frictional 4) Structural Answer- 4) Structural Q. Which one of the following has launched guidebook on standards fir exporters? 1) UNIDO 2) RBI 3) SEBI 4) IBA Answer- 1) UNIDO Q. Which of the following is called the pink City of India? 1) Lucknow 2) Kolkata 3) Jaipur 4) Kota Answer- 3) Jaipur
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Short Stories AQA Anthology Revision Booklet English Literature Unit 1: Part A: Modern Prose The Examination This is worth 20% of the total GCSE It is 45 minutes of a 90 minute exam. You must answer ONE question. The question is in two parts: Part A: you respond to a passage from the text Part B: you must link this passage to the whole text. Assessment Criteria AO1: respond to texts critically and imaginatively; select and evaluate relevant
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Agoraphobia‚ and Social Withdrawal” (Ashwani‚ Tarun‚ Ajay‚ & Anil‚ 2011) as well as feelings of worry‚ apprehension‚ tension‚ shortness of breath‚ dizziness‚ faintness‚ feelings of unreality‚ and expectation of impending disaster‚ (Carlson‚ 467). Overall‚ there is an abnormally high level of distress with psychological and physiological symptoms “manifested by hyper arousal of the central nervous system” (Ashawani‚ Tarun‚ Ajay‚ & Anil‚ 2011). These characteristics can be debilitating‚ interfering
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