CHAPTER 1 INTRODUCTION TO FRONT OFFICE ▪ Explain the key features of Property Management Systems. ▪ Describe common accommodation venue structures. ▪ Identify guests and target markets. ▪ Understand the cycle of service. What is Front Office? It is the face of the hotel. It also the heart of the venue‚ if not physically‚ then certainly operationally. Property Management Systems - A system of keeping track of and controlling financial and non financial
Premium The Guest Rooms Target market
Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
Premium Security guard Safe deposit box Fire extinguisher
Katie Key Dr. Flippen Contemporary History 11-12-2014 Women’s liberation movement of the 1960’s Imagine what the life of a woman was before the 1960’s. The life that she had called her own was beyond far from perfect‚ and this was just behind closed doors. These ladies were denied of what basic rights they had‚ they were then trapped in a home that they created not just for themselves‚ but also for their family‚ and not to even mention the discrimination that they faced in the workplace. Then‚ here
Premium Human rights Law Abortion
American Plan ( AP) - A billing arrangement under which room charges include the guestroom and three meals‚ Also called as full board / full pension. European Plan (EP) - A billing arrangement under which meals are priced separately or room only plan Modified American Plan (MAP) - A billing arrangement under which the daily rate is including room and two meals‚ generally Breakfast and dinner. Continental Plan ( CP ) - One of the most common / preferred billing arrangement which includes room
Premium Rooms Bedroom Room
A Two-front war is classified as a war fought in separate locations at the same general time‚ and World War I was classified as just that. The startup of the Two-front war was instigated when Gavrilo Princip‚ a member of a terrorist group aimed at Serbian liberation called the Black Hand‚ shot and killed Austria’s Franz Ferdinand and his wife Sophia. The Austrian-Hungarian government did not know if the Bosnian government had been directly linked in the assassination and had used the death of Franz
Premium World War I Schlieffen Plan
There are several reasons for stalemate on the Western Front by December 1914‚ which include numerous faults in the strategies and implementation of the Schlieffen Plan‚ tactical and strategic problems‚ problems in communications and the incapability of the commanders. There was also a changing in offensive to defensive‚ poor trench conditions‚ poor equipment and supplies‚ and also low morale amongst both armies. Faults in the strategies and implementation of the Schlieffen Plan were a major reason
Premium Schlieffen Plan World War I Military strategy
Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat‚ a room‚ a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person‚ often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room‚ but
Premium Travel agency Computer reservations system Orbitz
Over 100 million animals are injured and killed each year due to the horrible effects of animal testing. Although all animals feel the same emotions as humans‚ such as feeling happy‚ sad‚ scared and even lonely. Scientists see animals other than the daily house house pet simply as mere tools for their experiments. Animals from mice to monkeys have intelligence and deserve to be loved and cared for just as much as an other animal. whether it be a pet or an endangered species. Many processes and procedures
Premium Animal testing Animal rights Testing cosmetics on animals
organizational efforts she plans to execute as the front office manager to ensure the program’s success. Outlining her organizational efforts first instead of starting with her findings for a financial commitment Anna would have gained everyone’s attention. In particular‚ if Anna’s outline detailed her efforts of analyzing guest and employee interaction‚ the restructuring of responsibilities‚ and her ability for introducing empowerment to the front office the presentation would have conveyed a seamless
Premium Management
Tree by Hilton in Ontario CA. This is a beautiful place that has a lot of areas that interest me. Both back of the house and front of the house. It has been a very popular place for many travelers and locals as well. It is located near the Ontario International Airport and receives many types of travelers all year round. I would love to at some point work in the front of the house so that I may meet people and learn about different cultures. The hotel has room service and 3 restaurants with
Premium Hotel Restaurant