The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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References: Colin Dix and Chris Baird (1988) Front Office Operations. 4th Edition. Addison Wesley Longman‚ New York. Tripadvisor.co.uk（2013）Hotels/B&B/Inns travellers recommended http://www.tripadvisor.co.uk/Hotels-g528787-Stourport_on_Severn_Worcestershire_England-Hotels.html accessed at 14 Jan
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it’s delivered to the hotel. D: Of course. I’ll need your passport‚ and please sign this guest card. Mary: Okay. Here you are. Oh and what is the checkout time? D: Eleven A.M. and if you need any assistance. Please see our concierge or call the front desk. Here are your keys. Getting hotel information conversation Script: D: Hello‚ What can I do for you? Lisa: We just arrived at the hotel. Can you tell us what restaurants you have? D: The Hula-Hula Restaurant is open now‚ there is also a
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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THE THIRD SPACE Four months to the elections and the idea of a third front has been floated into the political picture of India. “We are aligning non-Congress‚ non-BJP parties in both houses‚" JD-U chief Sharad Yadav said at a joint press conference of the ‘third front’. Indian politics stands at an emergent juncture. The dominant (in terms of seats) and ruling party Indian National Congress (INC) is drastically losing popularity after a plague of scams. Critically‚ mass media touts Bharitya Janta
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
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Assignment – Front Cover Students are required to use the enclosed Assignment Front Cover when submitting assignment. This is a MANDATORY requirement and the College will not accept any assignment received without the attached Assignment Front Cover. Kindly ensure that the Assignment Front Cover is not blocked by anything. Any fanciful cover that you would like to enclose should be placed after the Assignment Front Cover. Copies of the Assignment Front Cover are available at the information
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an introvert. This had no major impact on my life and I continued on as if nothing had ever happened. Susan Cain challenged this with her book Quiet: The Power of Introverts in a World That Can’t Stop Talking
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Justice‚ according to Thrasymachus‚ "is nothing but the interest of the stronger" (in other words‚ "Might is right!"). (a) Why does Plato reject this? (b) What is Plato’s alternative definition of justice for the state (in other words‚ what is his explanation of political justice)? (c) Give two reasons why you agree or disagree with his definition. “Might is Right” by Thrasymachus Thrasymachus recommends that we regard justice as the advantage of the stronger; those in positions of power simply
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