The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of financial services quality and fairness on customer satisfaction Houn-Gee Chen Department of Business Administration‚ National Taiwan University‚ Taipei‚ Taiwan The impact of fairness 399 Julie Yu-Chih Liu Department of Information Management‚ Yuan Ze University‚ Chung-Li‚ Taiwan Tsong Shin Sheu Department of Industrial Eng. and Management‚ Nan Kai University
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Anne Hutchinson was the spirited daughter of a clergyman. She was born in England‚ but moved to Boston in 1634. The main reason she moved was to follow Reverend John Cotton‚ whom she greatly admired. Once in Boston‚ Cotton helped to get Anne accepted into the church. She was very spiritual and would have gatherings at her house in which those there could discuss the sermon of the week. This started out as a godly activity‚ but soon began to be a place where people could complain about and criticize
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I believe that "tomorrow is a new day with no new mistakes in it yet" - Anne of Green Gables. I have always liked this quote because despite the fact that Anne Shirley‚ the main character in Anne of Green Gables‚ makes countless mistakes‚ she never stops trying. I remember the first time I heard this quote. I was snuggled in my bed‚ listening to my mom read to me what would soon turn out to be my favorite book of all time. This quote resonated with me as soon as my mother read it aloud. The quote
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Otto‚ he got liberated by Soviet troops on January 27th 1995. The Nazi’s took him into auschwitz and held him till the troops came. The Nazi’s didnt kill Mr. Frank in auschwitz because they had just got there for only a couple months then the troops came and then they rescued all of them. Before auschwitz he was in 2 concentration camps. Otto Frank first arrived in auschwitz in September of 1944. Otto was first sent to Westbrook transit concentration camp then moved to auschwitz to find out he was the
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The Sisters of Saint Anne was founded in 1850 in Quebec‚ Canada‚with the goal of promoting the education of the rural children in the province of Canada. From 1850 to now‚ their influence has spread far beyond the province of Canada. Out of the many places they have served and aided‚ Holy Name High School and Anna Maria College have greatly affected and changed my life. I came to Holy Name in the fall of 2011 as a seventh grader and from the moment I walked through the doors‚ my life began to change
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In the three poems Anne Bradstreet writes in memory of her grandchildren−Elizabeth‚ Anne‚ and Simon−she expresses grief and sorrow and doubts the intention of God’s will. Her emotion evolves in each poem from quiet acceptance to thinly veiled sarcasm. This progression represents Bradstreet’s ongoing struggle to embrace the traditional Puritanical view of accepting God’s will as final explanation of all things. Throughout her life‚ Bradstreet suffers her share of personal tragedy‚ and in the
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live in hope.” Otto Frank‚ was the father of Anne frank. Otto Frank had been a survivor in the Holocaust. Many people argue about the issue of survivor’s guilt‚ about whether or not survivors should feel guilty about life and death situations. Survivor’s guilt is when a life and death situation happens and the survivor feels guilty of surviving of the disaster they were in. Otto Frank had survivor’s guilt because he lost family members during the holocaust such as Anne Frank who was famous for her
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19‚ 2005 The Threat of Anne Hutchinson Questions: What had Anne Hutchinson done? Why was Anne Hutchinson such a threat to the Massachusetts Bay colony? How was Anne Hutchinson’s trial an ordeal for her and how was it an ordeal for the community? Anne Hutchinson‚ for centuries now‚ has been seen as a woman who paved the way for religious freedom. She was a great leader in the cause for religious toleration in America and the advancement of women in society. Anne Hutchinson was "a magnetic
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Anne Elliot is the twenty seven year-old leading female character and complex star of Jane Austen’s novel Persuasion. Her unforgiving wit and poise define her as a fearless and intelligent young woman. After experiencing all that heartbreak entails‚ Anne finds her way back to love and disregards societal pressures and expectations. Anne Elliot’s unique personality and charm set her apart as a revolutionary‚ brave heroine in Persuasion. Anne is the middle daughter of her two other sisters‚ Mary and
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Jianan Chen Ms. D’Amore English Honors 11 10 October 2012 Katherine Anne Porter Katherine Anne Porter is one of the most celebrated authors in American Literature‚ she is mostly known for her collection of short stories‚ often about themes regarding justice‚ betrayal‚ and the unforgiving nature of the human race. Throughout her life the many things that influenced her views and morals also helped shape the way she writes and the messages in her stories. Porter experienced a variety of cultures
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