| 2013 | | | Net Promoter Scores By: Tamika Anthony Everest College | | Net Promoter Score The Net Promoter Score is calculated by taking the percentage of Promoter customers and subtract the percentage of Detractor customers. The following is an example of a net promoter score calculation. 21 customers responded to their satisfaction of Product X on a 0-to-10 point scale. The results were 9‚4‚7‚4‚2‚0‚10‚9‚3‚6‚8‚7‚3‚9
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The Well Paid Receptionist Values‚ Attitudes and Work Behaviour from Johns‚ G. & Saks‚ A. M. (2010). Organizational Behaviour. Pearson Education: Toronto. Case Study The Well-Paid Receptionist Harvey Finley did a quick double take when he caught a glimpse of the figure representing Ms. Brannen’s salary on the year-end printout. A hurried call to payroll confirmed it. Yes‚ his receptionist had been paid $127 614.21 for her services last year. As he sat in stunned silence‚ he had
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ABSTRACT Employee Retention is the biggest challenge that Human Resource Management is facing today. The uncertainty of a changing economy‚ increasing competition and diversity in the workplace has compelled the organizations to hold on to their top performers at whatever cost they have to pay. It is a very difficult task for the recruiters to hire professionals with right skills set all over again. Thus the focus has shifted from numbers’ to ‘quality’ and from ‘recruitment’ to ‘retention. So
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Employee Branding: Employee branding is how employees adopt the organizational culture and how the culture influence employees in achieving the band image which is the prime goal of an organization. It is a process of training the employees and makes them understand their responsibilities and their duties with proper motivational factors to reach and build good brand image of the organization with customers. The employee brand is the image presented to an organization’s customers and other
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relationship Due Date: 14/01/2011 Word Count: 3216 The development of the different methods used to engage ‘employee voice’ strongly coincides with the timeline that businesses have endured through in the present/ twentieth century. In the UK in particular‚ the methods implemented could be correlated to the economic and political climate of the country at that moment in time. This essay will look at various methods that have been used in the historical and modern context to give employees
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Employee Handbook TABLE OF CONTENTS Expectations for the workplace………………………………………3 DRUG FREE WORKPLACE APPEARANCE AND DRESS PERSONAL CALLS BENEFITS…...................................................................................................................3 MOBILE PHONES PAID TIME OFF STANDARDS AND EXPECTATIONS FOR THE WORKPLACE DRUG-FREE WORKPLACE THE COMPANY DOES NOT TOLERATE THE PRESENCE
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deliver productive outcomes at work and within society‚ one must first consider the concept of industrial relations; later known as employee relations due to the shift in trading trends of the UK from predominantly manufacturing industries. Employee relations concentrate on the management and maintenance of the employment relationship between employer and employee. This means dealing with employees either through trade unions or individually to bargain for employment practices‚ terms and conditions
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Employee Motivation – A Short Case Study I joined CVS Caremark project at TCS-Noida in November after a successful stint at Aviva in TCS-Bangalore‚ where I had worked as a trainee. I had always wanted to go back to my hometown and live with my parents and when I got a transfer to Delhi I didn’t waste a single moment in saying yes to the new project and heading towards Delhi. Many of my friends were also moving out from Bangalore at the same time which only made my decision easier. I felt that
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affect you? Net neutrality is defined as‚ “the principle that Internet service providers should enable access to all content and applications regardless of the source‚ and without favoring or blocking particular products or websites.”[1] In better terms‚ it is what allows the average person have open access to the Internet‚ without censorship or restriction of ideas. Net Neutrality is the Internet’s freedom of speech. Recently‚ many bills–up to 10[2]–have been proposed in opposition to Net Neutrality
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Martino Landscape Contractors‚ Inc. Employee Handbook for Field Personnel TABLE OF CONTENTS INTRODUCTORY STATEMENT 3 MISSION STATEMENT 3 LETTER FROM THE OWNERS 4 PURPOSE OF THIS HANDBOOK NOTICE 5 SUPPLEMENTS/CHANGES 6 DEFINITIONS 6 EXCEPTIONS 6 Section I: EMPLOYMENT Organization Chart 7 Employment-at-Will 7 Equal Employment Opportunity 8 Affirmative Action Plan 8 Immigration Reform & Control Act of 1986 9 Americans With Disabilities Act (ADA) 9
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