Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of
Premium
BANKER CUSTOMER RELATIONSHIP BANKER RIGHTS * Right of Lien * Right of Set-off * Right of Appropriation DUTIES * Duty to Honour Cheques * Duty to Secrecy BANKER::RIGHTS LIEN: Right to retain a security until the debt is discharges or a promise to performed. LIEN GENERAL SPECIFIC - One security more than one charge - One security one charge - Normally the right is exercised - The charge is offered (created by borrower) - This is available to Bankers‚ Factors (finance against
Premium Deposit account Cheque
a key strategic consideration. It is important then to describe: the state of the industry when you took over at the end of year 5; its competitive nature; and the opportunities and threats that existed for your company. You should support your answer with relevant strategic models/frameworks. You would need to carry out additional relevant (online) research to inform/support your analysis of the external environment. INTERNAL OVERVIEW/ANALYSES Provide a clear but concise overview of
Premium Strategy Strategic management Reasoning
Chapter 16 Working Capital Management Learning Objectives After reading this chapter‚ students should be able to: ◆ Define basic working capital terminology. ◆ Calculate the inventory conversion period‚ the receivables collection period‚ and the payables deferral period to determine the cash conversion cycle. ◆ Distinguish among relaxed‚ restricted‚ and moderate current asset investment policies‚ and explain the effect of each on risk and expected return. ◆ Identify
Premium Balance sheet Inventory Interest
HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system
Premium Human resource management Platonism Ranking
The manager/ deputy manager‚ MENCAP‚ IMCA‚ DOLS‚ social workers‚ g.p. surgeries‚ psycho geriatricians etc. 3.1 – Listen to what the individual has to say‚ go to managers office‚ describe the complaint to the manager‚ ask for advice for the proper reply‚ evaluate and respond appropriately to the original individual. 3.2 – Frontline Resolution; for issues that are straightforward and easily resolved‚ requiring little or no investigation. ‘On-the-spot’ apology‚ explanation‚ or other action to resolve
Premium Law Core issues in ethics Negligence
Answers to Review & Critical Thinking Questions (1) Define business ethics and describe an ethical situation in which you had to distinguish between right and wrong.
Premium Business ethics Ethics Business
200083 Marketing Principles‚ Autumn 2014 Sample structure of answers to an essay question Sample question What is stress interviewing? Do you think it is justifiable that sales managers use stress interviewing in recruiting salespersons? Suggested answers A stress interview is a technique designed to put job candidates under extreme‚ unexpected‚ psychological duress for the purpose of seeing how they react. For example‚ a job candidate might be asked to make an impromptu sales presentation
Premium Sales
UMUC ACCT665 Selected Topics in Acct: Combined Entities‚ Multinational‚ Government and Nonprofit Accounting Module Exam 1 Answers Dr. Dori Lombard This Module Exam 1 covers chapters 1‚ 2‚ 4‚ 5‚ 7‚ 8‚ and 10. The exam consists of 40 multiple choice questions. There are a total of 100 points in the exam. The exam is 20% of your overall course grade. Complete your work on a Word document‚ save it‚ and attach it to Assignments. The exam is open book‚ which means that you may refer to
Premium Balance sheet International Financial Reporting Standards Financial statements
1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
Premium Bank