Communication in customer service: First‚ we are going to start which an activity‚ which is Chinese Whisper. In which one person whispers a message to another‚ which is passed through a line of people until the last player announces the message to the entire group. Aims and objectives: 1. To give the opportunity to look at different communication methods 2. To allow to identify the different types of communication under each method: Verbal Non-verbal Written 3. To know how and when to effectively
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Individual Research “Customer engagement of commercial brand community on Facebook” Ms.Benchawan Phumphuengsri ID: 543-9374 iMBA Batch 3 Section 19 BP6993 Individual Research Submitted to Assistant Professor Dr. Kriengsin Prasongsukarn Graduate School of business Assumption University Submission date: 12 April 2013 Word count: ……..words Abstract The rise of the Internet in worldwide there are opportunities and challenges have emerged for marketing brands and products
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2012 What is Customer Relationship Management? “CRM is the core business strategy that integrates internal processes and functions‚ and external networks‚ to create and deliver value to targeted customers at a profit. It is grounded on high quality customer related data and enabled by information technology.” Type of CRM Strategic ! Dominant characteristic Strategic CRM is a core customer-centric business strategy that aims at winning and keeping profitable customers. Operational
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Summary: The case deals with the summary of a less expensive customer of Devox Sports Shoes and Sportswear. The point around which the case rotates is a perception of a shoe being defective or second piece where as the company or the shop owner claims that they don’t sell any second piece. The design that the customer choose at the time of purchase was a unique design according to the shop owners but after purchasing the shoe the customer feel that he has been cheated with a second piece and the design
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CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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Customer Relationship Management • “The purpose of a business is to create customers” – Peter Drucker • New customers cost you money – money spent on advertising and marketing 1 Company Orientations toward the marketplace 2 CRM Customer Relationship Management (CRM) enables an organization to better management relationships with suppliers‚ distributors‚ and dealers‚ among others 3 CRM • The purpose is to identify‚ retain‚ and place the right kind of customer and foster
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Page 1‚ Questions 10-20: ------------------------ 1: A standard drink is: A 16-ounce beer B 12-ounce malt beverage C 6-ounce glass of wine ->D none of the above 2: As found in recent studies‚ people who think they are drinking alcohol (but are not) report: A feeling sad B feeling aggressive ->C finding other people more attractive D all of the above 3: Effects in judgment are caused by alcohol’s impact on which part of the brain: A nucleus accumbens ->B frontal lobes
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PROBLEM 15.15 (WWWR) A 0.20-m-thick brick wall (k=1.3W/m•K) separated the combustion zone of a furnace from its surroundings at 25℃. For an outside wall surface temperature of 100℃‚ with a convective heat transfer coefficient of 18 W/m2•K‚ what will be the inside wall surface temperature at steady-state conditions? Solution : q k = Tw = h(Ts − Tsurrounding ) A L Tw = = h(Ts − Tsurrounding )i L k Tinside =? 0.2m Ts = 100°c (18W / m.k )(75k )(20 × 10−2 m) 1.3(W / m.k ) Tsurrounding
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UNIVERSITY OF NAIROBI SCHOOL OF BUSINESS BCOM DPS 202: FUNDAMENTAL OF SUPPLY CHAIN MANAGEMENT Practice questions on facility location/warehousing KitchenWare (case study) KitchenWare is a retailer of electrical kitchen items. The senior management team has decided to centralise and integrate the company’s warehouse operation into a national distribution centre warehouse (NDCW) to supply all of its retail operations across the country. Previously‚ each retailer had its own warehouse function
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