2 64 Question 3 64 Question 4 64 Question 5 65 Question 6 65 Question 7. 65 Question 8. 65 Question 9 66 Question 10. 66 CAT 3: Written examination 1998 66 VCE REPORT 1999 68 CAT 3 1999 Case study The Keen Loan Company have branch offices in most cities and provide loans for people wanting to
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2.0 STUDY OF RELATED LITERATURES 2.1 FOREIGN STUDY 2.1.1 Hotel Swiss-Garden Kuala Lumpur The official website for Hotel Swiss-Garden is http://www.swissgarden.net/. The main functions of Hotel Swiss-Garden online reservation system are to provide hotel information and online room reservation. Visitors can get hotel information such as location of hotel‚ room rates‚ room description and hotel facilities. The reservation process required quest to fill their detail in reservation form. Reservation
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CONTENTS 1. INRODUCTION Page No. An Overview Mission of the Project Background Study The Organization Profile Study on Existing System 2. SYSTEM ANALYSIS Study on Proposed System Defining the problem Developing Solution Strategies User Requirement Specification Software Requirement Specification System Specification
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tips on how to answer questions relating to case studies; 1)Read the case-study carefully: Case-studies will run up to many lines. So‚ do not think twice about spending time on reading the question. Read it the second time if you haven’t understood clearly. 2)Read the questions relating to the case: After a first time reading of the case study‚ reading the questions pertaining to it‚ will help you know what to look out for in the case. Underline these instances in the case study for later reference
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Research paper Abstract Hospitality management competencies: do faculty and students concur on employability skills? This paper is one in a series of establishing what competencies the various stakeholders (students‚ industry mentors‚ faculty) think are the ideal competencies needed by employees in the hospitality field in places such as hotels‚ food service providers‚ restaurants and lodges‚ compared to those actually displayed by hospitality management students. This particular paper reports
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SERVICE OPERATIONS MANAGEMENT IN HOTELS-AN APPROACH TOWARDS QUALITY AND COMPETITIVENESS Introduction There is a growing body of literature that examines the impact that operations management has on the expectations and perceptions of customers as preliminary stages for creating customer loyalty (Armstrong et al‚ 1997‚ Johnston‚ 1999‚ Becker and Murrmann‚ 1999‚ Brady et al‚ 2001‚ Hope and Potter‚ 2006‚ and Hill‚ 2005). Therefore‚ the main purpose of this research project is to introduce the concept
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been transformed from a relatively obscure record keeping staff to central and top level management functions. There are many factors that have influenced this transformation like technological Advances‚ professionalism‚ and general recognition of human beings as most important resources. These were the main reasons which led us to develop an autonomous system for hotel management. The work of hotel management i.e. keeping all the records up to date by manually entering the records in registers is
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The Case: Quality at the Ritz-Carlton Hotel Company By: Romulo N. Ulibas‚ Romulo.ulibas@yahoo.com.ph Ritz Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award‚ the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency. In the hotel industry‚ quality can be hard to quantify. Guests
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1) If you were one of the board members‚ how would you have initially voted for the proposal? What would your vote be after the recess in the meeting? Why? At first hand‚ I would be one of the ten board members that voted for the development of the plant. After reviewing the new point given at the recess‚ I would surely disagree with the use of the new plant. That would have a great impact in the number of many lives‚ and overall with a city that had experience a huge loss when the plant first
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1 Chapter I INTRODUCTION A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including ensuite bathrooms and air-conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase
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