Proper Telephone Etiquette I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities‚ answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business. The person answering a business telephone may be first contact a potential customer
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BIO/GEO 353 - Marine Ecology - Spring 2013 – Syllabus and Course Description Note: The course web site is NOT on Blackboard. The URL is: http://life.bio.sunysb.edu/marinebio/bio353 For general information‚ consult the university academic calendar for spring. All downloadable exercises and assignments will be obtained from this URL. There will be no paper handed out in class after this syllabus. Please note: The powerpoint notes are not complete course notes and you cannot study only from
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( Introduction Module 1 Cultural diversity and socialising Unit 1 Building a relationship Briefing 1 Cross-cultural understanding ( I ) 2 Welcoming visitors 3 Small talk: keeping the conversation going IV • Unit 8 The middle of the presentation 1 1 1 4 6 10 10 10 11 16 Briefing 1 Holding the audience’s attention 2 Structure (2) The main body 3 Listing information 4 Linking ideas 5 Sequencing 5R 58 58 59 59 61 62 Unit 9 The end is near ... this is the end Unit
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English 131 W 2010. Jan. 28 Genre Conversation Although genre is commonly regarded as a tool for conventional assortment‚ it is necessary to recognize that a genre is not defined by its formal features‚ but by its situational factors. The contextual identification of a genre is highlighted by Carolyn Miller‚ who describes genres as the “typified rhetorical ways of acting in recurring situations” (qtd. in Bawarshi 7). The word “situation” is crucial in her definition because writing results
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William Plomer has written a fine article on not answering the telephone‚ in which he discusses the impact of telephone‚ typewriter and car on his mind. He used them reluctantly and was eager to avoid them as much as possible. When he often said he was not available on the telephone‚ people said it was inconvenient‚ unbelievable and foolish and called him mad. Plomer does not think that phone is essential because he can eat‚ breathe‚ sleep and play without it. It creates unnecessary anxiety‚ suspense
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Difficult Conversations By Justin Pinkerman If you’ve ever had to fire someone‚ reject a request for a raise‚ or give a negative performance review‚ then you have firsthand knowledge of the stresses surrounding difficult conversations. These conversations are filled with tension‚ tend to be emotional‚ and threaten to blow up if the wrong words are chosen. Anticipating the unpleasantness‚ we are tempted to handle them indirectly or avoid them altogether. However‚ as author Holly Weeks writes‚
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Crucial Conversations: Tools for Talking When Stakes are High Crucial Conversations: Tools for Talking When Stakes are High discusses how to handle disagreements and high-stakes communication. It is written on the premise that when you are stuck in any situation–whether it’s at home or work–there is a crucial conversation keeping you from accomplishing the desired results. If you can learn to speak up in these crucial moments effectively‚ then you can accomplish the results you are after. The
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Formal Conversation Using Formal Language Christine: Good afternoon‚ Joseph. Joseph: Good afternoon‚ Christine. Christine: Did your assistant leave you a note that I will be having a short talk with you regarding our new project? Joseph: Yes‚ and by the way thank you for having me as a part of our new project. I’m looking forward for today’s meeting with you since my secretary told me that you’ll be having a short talk with me after lunch. Christine: It’s my pleasure as well for working
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two rings or less conveys efficiency and willingness to serve. And‚ by answering with a simple “Thank you for calling Software Industries” express appreciation to the client and proper courtesy titles are very important to maintain throughout the conversation as well. Maintaining a smile even over the phone is also important if I were to be mad or feeling stressed out it would be evident through my voice tones but by smiling it eases the client and lets me feel that I am willing to assist them
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Texts in Conversation: How the New Yankee Stadium Reflects American Culture Historical: Since the late 1800’s‚ Baseball and the United States have had significant cultural changes and had strongly influenced each other. In it’s early forms‚ Baseball was a sport that was sparingly played in the New York/New Jersey region of the U.S. In 1845‚ Teams such as the “New York Nine” and the “Knickerbocker Club” were already beginning to play organized games of baseball with the modern rules seen in today’s
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