Introduction Singapore Airlines (SIA) was created in 1972 and was fully state owned. The company expanded rapidly‚ and with a strategy of concentrating on customer needs by providing exceptional in-flight service‚ the airline quickly became a noteworthy competitor in the market. During its formative period in the 1970s‚ SIA developed all the hallmarks that made it one of the most successful and consistently profitable airlines in the world. Through a constant investment in personnel skills and
Premium Singapore Airlines Airline Customer
Role of Information Technology in Relationship marketing By : Krishna Vaghela Role of information technology in Relationship Marketing The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself." - Peter Drucker “ Abstarct: In today’s market customer is king and every activity gives centre place to the customer because this is time to make your business customer oriented. RM is defined as the identification‚ establishment‚
Premium Marketing Customer relationship management Sales
This examination paper must be returned intact. No part may be removed from the examination room. Family name: …………………………………..…. Other names: ……………………………………… Student ID: …………………………..…………….. AFIN 253 Financial Management MID-SEMESTER TEST: TUESDAY 10th APRIL 2012 Time allowed: 1 hour 30 minutes plus 10 minutes reading time. Instructions 1. Writing is not permitted in reading time. All pens‚ pencils and highlighters must be on your desk. 2. Part A - There are 15 multiple choice questions worth
Premium Bond Bonds
Executive Summary – Industry Environmental Analysis The Pulp and paper manufacturing industry is very competitive but typically is controlled by several large companies around the world. The domestic industry holds tight competition‚ however‚ international firms hold a competitive advantage with state of the art technology in pulp processing. Globally‚ the popularity of web-based media has risen and is causing a decrease in newsprint‚ while recycled paper is usage is increasing due to environmental
Premium Paper
The Strategic HRM Diagnostic Model (Stone‚ 2002:26) attempts to provide Human Resource Managers with an analytical framework designed to assist in the prediction and prevention of possible problems. The approach encourages HR managers to be pro-active‚ and to consider the nature of the internal and external environments before pursuing a particular course of action (Stone‚ 2002:25). The influences of the environments span all activities of Human Resource Management and this essay explores those
Premium Human resource management
[pic] INTRODUCTION The phrase mergers and acquisitions (abbreviated M&A) refers to the aspect of corporate strategy‚ corporate finance and management dealing with the buying‚ selling and combining of different companies that can aid‚ finance‚ or help a growing company in a given industry grow rapidly without having to create another business entity. In the Indian context‚ both the term “mergers” & “amalgamation” are used interchangeably. For instance‚ according to section
Premium Mergers and acquisitions Bank
Indefeasibility * The conclusiveness of the register & bars ’retrospective investigation of title’ aimed to achieve security and simplicity in matters of title to land * Protection of purchaser – they are ‘paramount from unregistered interests’ but still are bound by registered interests * Frazer v Walker – ‘indefeasibility of title is convenient description for the immunity from attack by adverse claim to the land or interest in respect of which he is registered‚ which
Premium Easement Contract Property
Elliott.L.‚2011. Global financial crises: five key stages 2007-2011. Available through: The Guardian website<http://www.guardian.co.uk/business/2011/aug/07/global-financial-crisis-key-stages> [Accessed on 27 February 2013.] * Eslake.S.‚ (n.d)‚ ANZ Chief Economist [online] Available at <http://www.anz.com/documents/economics/Saul_transcript_business%20Oct%2024%202008.pdf >[Accessed on 21 February 2013.] * (Anon) (n.d) Financial crises [online] Available at <http://www.financialcrisis
Premium Public finance Recession Great Depression
Introduction Founded by Katz (1974) as one of the essential skills that managers must possess‚ human or interpersonal skills refer to the ability to get along well with people (Robbins‚ Bergman‚ Stagg & Coulter‚ 2009). Human skills help managers to work effectively with others. According to Katz (1974‚ p.91)‚ someone with highly developed human skills is “sufficiently sensitive to the needs and motivations of others in his organisation.” Able to understand and accept the differences in people’s
Premium Management
but also underwrite corporate dealings‚ provide investment services‚ and act as a stockbroker. b. Non-universal commercial bank P1.5 Billion Examples of Universal and Commercial Banks AL−AMANAH ISLAMIC INV BNK OF THE PH ALLIED BANKING CORP ANZ BANKING GROUP LTD ASIA UNITED BANK CORPORATION BANGKOK BANK PUBLIC CO LTD BANK OF AMERICA N.A. BANK OF CHINA LIMITED−MANILA BRANCH BANK OF COMMERCE BANK OF THE PHIL ISLANDS BDO PRIVATE BANK‚ INC. BDO UNIBANK INC CHINA BANKING CORP
Premium Bank Financial services