www.hbr.org If growth is what you’re after‚ you won’t learn much from complex measurements of customer satisfaction or retention. You simply need to know what your customers tell their friends about you. The One Number You Need to Grow by Frederick F. Reichheld Reprint R0312C If growth is what you’re after‚ you won’t learn much from complex measurements of customer satisfaction or retention. You simply need to know what your customers tell their friends about you. The One Number You Need to
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package of content and services‚ such as news‚ e-mail‚ instant messaging‚ calendars‚ shopping‚ stock prices‚ music downloads‚ video streaming‚ and more‚ all in one place. Variations: * May be general or specialized (vortal) Example: portals are AOL ( previously known as America Online)‚ Excite‚ iGoogle‚ MSN (originally: The Microsoft Network)‚ Naver‚ Indiatimes‚ Rediff‚ Sify and Yahoo!‚ Ask.com. Revenue Model: Advertising‚ subscription fees‚ transaction fees‚ affiliate referral etc. B2C Business
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Strategic Analysis: Barnes & Noble Executive Summary Barnes & Noble is a key player in the Book Retail Industry. This mature industry has been experiencing slow growth over the last several years‚ much slower than overall retail sales. Barriers to entry into this industry are quite high‚ and suppliers have modest influence over booksellers. The introduction of the Internet has brought about many changes to this industry. It has increased rivalry‚ buyer power‚ and substitutes. Spending time
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What is more important to the citizens of America? The right to their privacy and doing what they want as they wish‚ in private? Or are they okay with the government surveilling every living thing that they do? Through loopholes in the Patriot Act‚ the government misuses their power by spying on millions of innocent Americans. The people do have rights within the fourth Amendment though. Simplified‚ it states that Americans have the right to privacy unless there is probable cause. (Kids n.d.)
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Content Analysis of Home Pages of Social Networking Websites. Social Network Websites Purpose: 1.Finding people (discovering‚ rediscovering‚ or locating them) 2. Building directories‚ network maps and social networks 3. Inviting people to join your networks 4. Managing access to your networks ("permissioning") 5. Connecting with people in your networks (using various media) 6. Managing relationships across media (e.g. making the jarring transition from e-mail or weblog-based relationships to
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Introduction The purpose of this report is to discuss on the reasons for decline of union membership in Singapore and to provide suggestions on how to increase its appeal to the young people‚ the Generation Y‚ in the workforce. Generation Y refers to babies born after the year 1980 (Kuijsters‚ n.d.) The report will have an introduction of union in Singapore‚National Trade Union Congress (NTUC)‚ and analyse the existing strategies and positive aspects thathave been implemented to improve the union
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Web-centric companies get stuck holding the bag. They will wake up one day with hundreds of millions of dollars of legacy code on their hands. Yes‚ their brands will remain intact‚ but their technology will suddenly be very outmoded. Yahoo!‚ eBay‚ and AOL will find themselves competing with a new wave of commerce players that market‚ deliver‚ and service using the superior technology of X Internet. One of the upstarts
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1. Analyze the situation from the consumer’s standpoint. What is TiVo? What factors facilitate its adoption? What factors make adoption difficult? Who is TiVo best suited for? (1) TiVo是DVR(digital video recorder)軟硬體整合技術的企業，消費者可將各項來源如傳統天線、有線電視、直播衛星及透過區域網路(LAN)，以指定或邊看邊錄的創新體驗．透過EPG(Electronic Program Guide)介面，依方便的時間享受以電視為核心的數位家庭娛樂． (2) 下列以學者Roger提出的「創新擴散」理論中ACCORD模型來說明吸引消費者及阻礙因素： Factors Influencing the Adoption Process What factors facilitate its adoption? What factors make adoption difficult
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Evaluation of the business model for Wal-Mart.com. Is it a successful model? Wall-Mart is using the click and mortar business model‚ it is a multi-channel business model that leverages the best of both online and offline operations. One of the advantages of this model is that it offers products and services through multiple channels: through its brick and mortar stores and online store. In addition‚ most of the products offered by Walmart.com have successful e-tailing characteristics. They are
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Microsoft’s HR Strategy – An Analysis HR Planning Report Jyoti Priyadarshini 805803145 Preview ____________________________________________________________ _______________ 1 Elements of Effective HR Strategy ____________________________________________________________ _ 2 Microsoft: Knowledge Fuel of the Technology World_______________________________________ 2 HR Strategy at Microsoft ____________________________________________________________ _ 3 Recruitment
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