PERPETUAL MERCY HOSPITAL – CASE STUDY DAVENPORT UNIVERSITY MARKETING STRATEGIES 610 PROFESSOR PHILLIPS SEPTEMBER 20‚ 2010 Perpetual Mercy Hospital (PMH) a 600 bed‚ independent‚ not-for-profit‚ general hospital is one of six general hospitals located in a major western city. Financially stronger than most metropolitan-based hospitals in the United States‚ it is debt-free and has the highest overall occupancy rate among the city’s of six general hospitals (Rodger and Peterson‚ 2010‚ p
Premium Hospital Health care Patient
SOUTHSIDE TEAM CASE STUDY South Street hospital is one of the most popular and patient centric hospitals in the area‚ but they are having issues with customer service due to their call center. A patient was harassed and made to feel as if he wouldn’t be treated unless he brought his payment in full‚ and a doctor in the hospital has also experienced this issue. That experience turned the patient off from coming in for a needed procedure. From what I gather there are three main areas that have broken
Premium Patient Patient Physician
1. THE CASE Operations manager of the Cure Lanka Hospital (CLH) K. P. John‚ stoop up after a long discussion with the HR Manager Dayan Randeni. “Well Dayan we will have to take this matter up seriously in the next management meeting‚ I need a solution‚ a permanent solution”. Dayan agreed with waving the head from left to right with thin smile drawn across the face. It was the weekly operational review meeting of CLH; meeting was preceded by the CEO Samath Devadithi. He is an ex-Air force officer
Premium Management Organizational culture Human resource management
Many infectious cases that would not be be admitted to the Devon and Exeter Hospital‚ were dealt with in the first 9 months of operation. Whooping cough‚ small pox‚ dysentery‚ scarlatina and general coughs and stomach complaints were treated. Patients were admitted at 12 noon each day‚ or visited in their homes. In 1828 9‚665 cases were dealt with‚ and its physicians attended many of the cholera cases in the 1832 epidemic. Dr Hennis who was killed in a duel in 1833‚ working from the Dispensary‚
Premium Patient Health care Medicine
Hospital Acquired Pneumonia October 7‚ 2010 Hospital Acquired Pneumonia Hospital acquired pneumonia is currently the second most common nosocomial infection in the United States and is associated with high mortality and morbidity (Seymann‚ 2008). This paper is a case study of a 52 year old female who was in the hospital for a scheduled gastric bypass surgery. During a post-op test she aspirated dye thus beginning the process of her developing nosocomial pneumonia. The patient was
Premium Pneumonia Oxygen Nosocomial infection
Methods and Materials Study design and target group This prospective double-blind clinical trial was conducted in the ED of Isfahan Alzahra Hospital‚ from May 2016 to June 2017. The sedation levels and different outcomes of patients receiving low-dose intravenous ketamine bolus (intervention group) were compared to patients receiving higher dosage of intravenous ketamine (control group)‚ for reduction of upper and lower extremity fractures. Inclusion criteria consisted of parents’ desire and consent
Premium Patient Nursing Health care
Fiserv Case Marketing stretegy MBA 2012-2013 - - - - - Valentino De Girolamo Eleonora Stentella Matteo Turchetti Vincenzo Di Lecce Filippo Antonio Pisano Introduction Goals to reach • Make a good market segmentation to define how to invest and to which customers • Understand consumers perceptions and modify their approach to e-billing • Implement an effective communication strategy without increasing the budget and maximizing the results. Customers definition • Direct customers
Premium Marketing Electronic commerce Payment systems
Case preparation memo GROUP NAME _____________________________ YOUR NAME_________Jordan Lewis_______ CASE __Kodak_________________ 1. What is/are the problem(s) in this case? Keep it to a single statement. At most‚ you may point out a couple of the key questions. The problem in the Kodak case is that Kodak is losing market value because they are reworking their product line‚ causing doubt in customer mindset. They have created the Funtime film to attempt to regain market value. 2. What
Premium Marketing Pricing
long-term acute care hospital‚ and it’s a truly unique combination of hospital and nursing home. The definition of LTACH according to a white paper from Hospital Medicine is as follows: “A Long-Term Acute Care Hospital (LTACH) is an acute care hospital that specializes in the treatment
Premium Nursing Nurse Hospital
Green Team Apollo 13 Case Analysis The primary questions and issues you debated and discussed (i.e.‚ what did your team think was most relevant about the case?). First‚ the green team discussed the success of the mission. We had a split jury on whether or not we thought the mission was successful. Both sides of the argument were well supported and we agreed to disagree with the following conclusions: one side took the stance that the mission was not successful because they did not make it to the
Premium Apollo 13 Time zone Apollo 11