community and environment as well as reducing operational cost. For example‚ 59% of respondents from a survey‚ by Timetric Travel & Tourism Reports‚ states that companies that operate in the Asia-Pacific expect to save 5-10% of their expenditure. (Hospitalities News‚ 2013) For example Habitat Suites in Texas has the motto of “Environmental Consciousness in action”. The hotel is practically free of toxic cleaning agent‚ chemical or pesticides. Furthermore‚ the hotel has one of the best solar system which
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------------------------------------------------- Hospitality Hospitality is the relationship between guest and host‚ or the act or practice of being hospitable. Specifically‚ this includes the reception and entertainment of guests‚ visitors‚ or strangers‚ resorts‚ membership clubs‚ conventions‚ attractions‚ special events‚ and other services for travelers and tourists. The word hospitality derives from the Latin hospes‚ which is formed from hostis‚ which originally meant "to have power." In the West today hospitality is rarely a
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Source: Hospitality - Your Keys to Success. Lanny Hass‚ Rob Hawk. NC Cooperative Extension. Hospitality: The Guest Pays the Bills The landowner who offers his property for use by those who pay a fee is in the “hospitality” business. It is important that the customer receive the attention and service that will keep him or her coming back as well as telling others about the business. Customer service problems can be generally prevented or solved by attention to 4 areas: 1. 2. 3. 4. Providing
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Gianlorenzo Bernini "Apollo and Daphne" The statue "Apollo and Daphne" was made by the artist Gianlorenzo Bernini‚ the statue was commisioned in 1622 by the Borghese family and was completed in 1625. The statue is roughly 243 cm tall and is located at the Galleria Borghese‚ Rome. Bernini was a Italian sculptor‚ architect and painter who lived from 1598 till 1680. At first he worked in the late Mannerist tradition but left this style and helped create a new style that had more emotional and psychological
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Apollo 13 The movie Apollo 13 is a true story about a failure of a space mission to the moon. Before they end up getting to the moon‚ something goes wrong with the rocket ship. The quote “We just put Sir Isaac Newton in the driver’s seat” from the movie Apollo 13 is figure of speech. A figure of speech is an idiom‚ metaphor‚ or simile. In this case‚ the quote is an idiom. An idiom is a figure of speech that is meant not to be taken literally. It’s raining cats and dogs is an example of an idiom
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Hospitality Industry Level 5 Assessor: Pratika Teyssedou Student name: Anastassia Iljina Student ID: 20691 Table of contest Table of contest………………………………..........................................................1 Introduction………………………………...............................................................2 LO1 The current structure of the hospitality industry…………………………..2-6 1.1 The current scale‚ scope and diversity of the hospitality business…………………2
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Hospice General Purpose of the Department: As we have learned‚ the hospice idea is not new. Literally meaning "given to hospitality‚" hospices provided comfort‚ kindness‚ and nourishment to people in need hundreds of years ago. Today‚ hospices offer comfort to people as they near the end of life’s journey. Hospice is a special way of caring for people with terminal illnesses and their families. It is a multidisciplinary health care program that is responsible for palliative and supportive
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CASE 3 – SINGAPORE AIRLINES GROUP IDENTIFY ISSUES 1. Global financial crisis (mid 2007 onwards) - further burdened by the collapse of some of the largest financial institutions in the world. b. As demand for air travel is significantly impacted by income levels‚ customers tend to be more price sensitive during crisis time and will usually opt for budget travel or in some cases will not travel at all. c. Led to reduced demand for travel d. Airline reduced the passenger and cargo capacity
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11 Hospitality WHAT’S IT ALL ABOUT? Contents Page Hospitality information 2 Syllabus outline 3 Learning and assessment strategy 8 Learning assessment sequence 9 Video – ‘Where the bloody hell are you?’ 12 Video – ‘The Australian tourism industry’ 14 The relationship between hospitality and tourism 16 The relationship between the hospitality industry and other industries 18 Sectors of the hospitality
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On July 26th‚ 1969 History was made from Cape Kennedy space station. Three American astronauts named Edwin “Buzz” Aldrin‚ Neil Armstrong and Michael Collins completed a voyage to outer space to land on the moon. A feat never before accomplished by mankind. The mission lasted 8 days 3hrs and 18 min. When Neil Armstrong walked on the moon he placed a sign that read “here men from planet earth first set foot upon the moon July 1969 a.d. With his footsteps forever imprinted on the moon. During our
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