THE CUSTOMER’S SHOES Learning to Walk in the Customer’s Shoes Christina Guzman Kaplan University MT203: Human Resources Management LaDonna Holley‚ MSA PHR August 2‚ 2010 Learning to Walk in the Customer’s Shoes There’s an old saying in business: “The customer is always right.” Through proper planning‚ training and evaluation‚ businesses have the opportunity to focus their efforts on this concept. Unfortunately‚ sometimes this focus becomes a bit clouded. In this case‚ there has to
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Case Study: British Telecom: Searching for a winning strategy Tuomo Summanen Michael Pollitt Judge Institute of Management November 2002 1. Introduction The development of the telecommunications market in the United Kingdom and the corporate strategy and development of the incumbent‚ British Telecom‚ represents an interesting object of analysis for several reasons. First‚ the UK telecommunications market was - along with the U.S. market - among the first telecommunications market that
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Hurry Date‚ a small & privately owned company‚ is one of the America’s leading provider of speed dating with a strong brand recognition. It’s an online version of traditional round-robin speed dating. It operates a website HurryDate.com to screen singles looking to mingle. The range of service it provides are‚ online match-making‚ personal browsing and event hosting. It does this by hosting round-robin meeting event for potentials dating candidates. This is where they make money by charging
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MapReduce is a widely used parallel computing framework for large scale data processing. The two major performance metrics in MapReduce are job execution time and cluster throughput. They can be seriously impacted by straggler machines— machines on which tasks take an unusually long time to finish. Speculative execution is a common approach for dealing with the straggler problem by simply backing up those slow running tasks on alternative machines. Multiple speculative execution strategies have been
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Airbnb offers free rentals to the victims of hurricane Matthew The government ordered millions of residents in the southeastern U.S to vacate their places due to the dangerous hurricane have approached the city. The home sharing platform‚ Airbnb has decided to help the people whose houses were affected by the dangerous storm. Hurricane Matthew moved to Florida’ east cost before affecting the regions of Georgia and South California. Though the storm has weekend‚ the impacts it created takes days to
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ronGreg Newman ACC 707 Jones Ironworks 1) I agree with Freddie. The payment system would be more effective as a piece rate. This should effectively increase the employees’ incentive to produce efficiently. The piece rate will encourage higher production. It will benefit employees for them to know that if they work harder‚ they will get more money. Under the other system‚ they could work inefficiently and get paid the same amount as someone who was working much more efficiently. This encourages
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Q1) Comment on the forecasting method being used by Yankee? Suggest changes that you feel are justified? Ans1) Yankee presently is using the qualitative method for forecasting future demand. Qualitative method as we know is subject to experts’ intuition‚ experience‚ and opinions. So each person according to his/her past experience‚ forecasts the demand for the future. For example‚ Phil Stanton who is in the operations makes his decision of producing in the future on the basis of demand forecast
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2. How much value is generated from cost savings associated with the project? In order to answer this question‚ we need to pay attention that all the revenue we used should be the number before tax‚ then Cost Baseline-Cost Upside=Net Income of Upside-Net Income of Baseline+ Revenue of Baseline-Revenue of Upside=693492‚ which is the value gathered from cost savings in five years. 3. How much value lies in improved revenues? As shown in the Excel above‚ the improved revenue accumulated in five
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1. Describe in words how costs are assigned in the Wilkerson’s current costing system. Discuss the pros and cons of this system. Wilkerson uses a simple traditional cost accounting system in which each unit of product is charged for direct material‚ direct labor and overhead costs. Material cost is based on the prices paid for component under annual purchasing agreements. Labor cost is charged to products based on the standard run times for each product. Labor rates‚ including fringe benefits
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COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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