BAD NEWS LETTER JOEL MARTINEZ STRAYER UNIVERSITY IHOP 8785 Centreville Rd. Manassas‚ VA 20110 October 25‚ 2012 Josh Carter 231 Liberty Avenue Manassas‚ VA 20110 Dear Mr. Carter: Pet Friendly Restaurant Policy Our motto at IHOP is “Come Hungry‚ Leave Happy”. It is not just a saying but also an idea that we hope is validated with each one of our customers. We take
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Apologies were beautiful. Two people mended a broken bond with careful words of regret and remorse. To quote Lewis B.Smedes‚ a renowned author and theologian from the early nineteen hundreds‚ “To forgive is to set a prisoner free and discover that the prisoner was you.” But today‚ nearly one hundred years later‚ the way we apologize has been altered by our self-obsessed and self-serving society. It has merely become a polite formality- with little to no meaning. If we change the way we apologize
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Bad News Letter Guidelines Tips: Before you start writing the letter‚ you have to ask yourself the following questions: 1. Is the letter for internal or external communication? * How close are the sender and the receiver? The Salutation (Dear / Hello / Mr. / Wolfgan?) and the Closing (Sincerely / Best / Love / Regards?) should pay attention! 2. How many parties are involved in the event? (a Mainland company IS NOT the name of the supplier!!) 3. Do you understand the basic manufacturing
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The Apology and Civil Disobedience are two famous literatures that depict the principles or basic premises of Socrates and Henry David Thoreau‚ respectively. The Apology‚ however was written by Plato based on his depiction of Socrates’ defense speech when he was put on trial for “corrupting the youth and impiety.” Principles found in Socrates’ speech to the men of Athens (jurors) can be compared and contrasted to principles of Henry David Thoreau which can be located in his essay‚ Civil Disobedience
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From justified true belief to immortality of the soul‚ Socrates dedicated his life to form opinions‚ challenge other people’s thoughts‚ and to asking all the questions. In The Trial and Death of Socrates‚ particular in the dialogues from Crito and Apology‚ Plato explored Socrates argument that the purpose of philosophy is to prepare for death without fear. In Plato’s Crito‚ he describes Socrates‚ an Athenian philosopher‚ who chose to die for an ideal. When Socrates states his case to his fellow
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actions‚ and our sense of status; “Are you not ashamed of your eagerness to possess as much wealth‚ reputation and honors as possible‚ while you do not care for nor give thought to wisdom and truth‚ or the best possible state of your psyche” (Plato‚ Apology of Socrates 32B-33A).
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The Encarta World English Dictionary defines catering as‚ “to provide what is wanted or needed in a particular situation or by a particular group of people; to provide food and drink for a social or business function” (Encarta Dictionary‚ letter C.) Catering an event is something that is very important‚ not only within the job‚ but throughout the process of training. In fact‚ without proper training‚ one may lack set of skills that can stop an individual from achieving success at customer satisfaction
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they work or come to become that way. Socrates’ attitude about philosophy‚ was that every person‚ choses to do good. Even though it may be a bad or evil decision‚ to them it is a good decision for them. He believed no person had intentions of evil or wrong doing and if they had knowledge of wrong doing‚ they would choose to do good instead. The Apology and Allegory of the Cave Readings‚ is much like the Good Brahmin’s (Voltaire) in that we are as wise‚ as we engage ourselves into. If we do not
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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Socrates - The protagonist of The Apology‚ as well as all of Plato ’s other dialogues. Socrates seems to be a very simple man‚ not having many material possessions and speaking in a plain‚ conversational manner. However‚ this seeming plainness is all a part of the ironic characteristic of Socrates ’ method. Professing his own ignorance‚ he engages in conversation with someone claiming to be an expert‚ usually in ethical matters. By asking simple questions‚ Socrates gradually reveals that his interlocutor
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