concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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good‚ true intentions‚ and follows the moral conduct accepted by the greater of society‚ will not have his reputation‚ public image‚ or morality tainted‚ despite any attempt of others to degrade him. This quote from Socrates comes at the end of The Apology‚ when he is being sentenced to death and therefore decided to educate the crowd around him why they are in the wrong‚ and are doing him a favor. In order to understand this better‚ one must first understand why Socrates is not at all afraid of death
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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of knowledge. Plato essentially laid the foundation of western philosophy by the use of his academy in Athens (teaching intellectuals such as Aristotle)‚ and the pieces of literature he produced. These impactful texts including "the Republic" and "Apology"‚ mix both myth and reason through the voice of his renowned teacher‚ Socrates. In this way‚ Plato defines his understanding of reality as comprising of levels… The theme of justice is prevalent throughout the dialogue of "the Republic"‚ as Socrates
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In Plato’s The Apology‚ Socrates generates this speech at the trial where he is accused by Meletus of not believing in the gods that the city believes in‚ but believing in other spiritual things as he corrupts the youth with these ideas. He‚ then‚ attempts to defend and find the truth about these accusations. Socrates presents a sequence of questions for Meletus to answer‚ but aren’t; these questions showed the significant discrepancy in Meletus’ claim. As Socrates continues‚ it’s obvious how ridiculous
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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press conference with those attending including his mother‚ issuing an apology to his fans‚ friends and business partners that have supported him over the years. Unfortunately‚ Woods delay was costly. According to a poll conducted from December 16-20 by CNN‚ Woods’ favorable rating fell from 60 percent in early December‚ to 34 percent at the time of the survey (Cable News Network [CNN]‚ 2009‚ para. 2). After his apology‚ one of his biggest endorsers‚ Gatorade‚ ended their partnership with
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technology that surrounded the hotel‚ from the Wi-Fi connection both in the public area and in the bedrooms and the docks in the bedrooms are just the highlight of the avant-gard technology that the Aloft is driving. AC 1.1 Discuss reasons for using customer service policies in your business organisation. Aloft London Excel does anything that the guest can sense and will become part of his/her experience
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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