- 9 2.2 What is Customer Service 9 - 10 2.3 What does customer care really mean 10 - 15 2.4 Why Service excellence is important 15 - 17 2.5 Who really deliverers Customer Service 17 2.6 Why trust is important 17 - 18 2.7 Why do we measure customer satisfaction 18 2.8 Supermarkets and the customer service within the supermarkets 18 - 21 2.9 Tesco’s strategy to motivate their employees to offer excellent Customer service to their customers 22 2.10 Tips for
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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the Supreme power. And once‚ Socrates was accused of this a crime‚ the state could not be satisfied – with the declared ignorance. And the Greeks used to say that he forced his way out of the state‚ and hence‚ he should stay out of it. And in the Apology‚ he says that his Divine mission has robbed him – of time and opportunity to do something that was of actual use – and declares that it is necessary to live as a private person. Regardless of such implications‚ Socrates still lived a very good life
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communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
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Courtesy and Customer Service For the Health Care Professional Self-Learning Packet Introduction As we are all aware‚ HCMC has experienced significant change on a first hand level over the last year. The pressures of health care reform and finance have changed the course of health care forever. The health care industry has become increasingly competitive. We need to do all we can to meet or exceed the expectations of our customers to compete in this market. Several initiatives are underway that assist
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Introduction Definition of ’Letter Of Credit’ A letter from a bank guaranteeing that a buyer’s payment to a seller will be received on time and for the correct amount. In the event that the buyer is unable to make payment on the purchase‚ the bank will be required to cover the full or remaining amount of the purchase. Letters of credit are often used in international transactions to ensure that payment will be received. Due to the nature of international dealings including factors such as distance
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CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
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Group Project Title: Effective Customer Relationship Management—Customer Loyalty Program Class Group: Thursday‚ SEM004 16:30—17:30 Group Member: Leung Mei Wun‚ May (10626919D) Ngan Ho Shan‚ Iris (10571756D) Poon Wing Lam‚ Yvonne (10627025D) Wan Wing Tung‚ Yuki (10542306D) Wu Kit Wing Ophelia (10504166D) Date of submission: Total no. of words: 2nd December‚ 2010 3‚491 words 1 Content Introduction & Background Objectives Importance of Effective Customer Relationship Management Why Hilton
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4 4.1 Introduction – What is Letter of Credit 4 4.2 Parties to Letter of Credit 5 4.3 Should Letter of Credit be chosen as the Payment Method? 6 4.4 Types of Letter of Credit 6 4.4.1 Irrevocable 7 4.4.2 Unconfirmed 7 4.4.3 Confirmed 7 4.4.4 Standby Letter of Credit 7 4.4.5 Revolving Letter of Credit 8 4.4.6 Transferable Letter of Credit 9 4.4.7 Back to Back Letter of Credit 9 4.5 Documents Required By Letter of Credit 9 4.6 Governing Rules under Letter of Credit 10 4.6.1 Uniform Commercial
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