Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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Apple’s mission statement? Apple designs Macs‚ the best personal computers in the world‚ along with OS X‚ iLife‚ iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store‚ and is defining the future of mobile media and computing devices with iPad. Vision Statement Apple ignited the personal computer revolution in the 1970s with the Apple II and reinvented the personal
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Apple Ipad’s carefully choreographed PR Campaign: Rumors for close to two years about an Apple tablet device. Little tidbits‚ like filings for obvious Apple-style names like iTablet‚ left sitting for reporters to pick up‚ but with no direct trace back to Apple‚ which increased curiosity and coverage. Rumors about which content companies were partnering with Apple started to arise‚ and such rumors are often a result of Apple’s own planting. The press started finding details about a
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Executive Summary Apple is the market leader in the tablet industry with a market share of 50.4 percent at end of the third quarter (San Francisco Business Times‚ 2012). With the iPad Mini consumers can experience a smaller version of the original iPad (Apple Inc.‚ 2012). Apple iPad Mini is a brand new product that will provide the most effective compatibility for the new millennium. The new product will have different ranges of space and will be priced from $329 to $659. The iPad Mini resembles
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Introduction Company Background Apple‚ Inc.‚ formerly known as Apple Computer‚ Inc.‚ is a multinational corporation that designs‚ develops‚ and ultimately sells computer software‚ computers‚ and consumer electronics. It was founded by three men of an exceptional intellect; these three men being Steve Jobs‚ Steve Wozniak‚ and Ronald Wayne. Its headquarters is located in Cupertino‚ CA. This illustrious company came into play on April 1‚ 1976‚ and it was known as Apple Computer‚ Inc. on January 3‚ 1977
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APPLE 02/12/2014 13:25:24 Page 1 APPLE iPHONE IN JAPAN: WIRE-LESS‚ CULTURE-FULL* r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r INTRODUCTION It was the evening of January 15‚ 2009. Eric Miller‚ Apple Inc.’s Senior Vice President Worldwide Product Marketing is standing‚ waiting for the train on a subway station platform. Eric was sent to Japan by Apple CEO Steve Jobs to oversee the launch of the eagerly awaited iPhone 3GS‚ a newer‚ more powerful iteration of Apple’s revolutionary
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company’s impact on global market share. Company Introduction The company Apple was founded by two college friends Steve Wozniak‚ who was genius in technical fields and Steve jobs whose vision was to bring easy use computer to market in 1976.The company headquarter is located in Cupertino California .The company has approximately 72‚800 full time employees according to the annual report September 29 2012. Apple company is one of the most innovative technology company since last three decades
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Strategic Appraisal of Apple Inc. Introduction The intention of presenting this report is to give a full strategic appraisal and evaluation of Apple Inc. In 1976‚ the company was founded in a garage in Santa Clara‚ California. The American multinational corporation mainly involves in designing and marketing consumer electronics‚ computer software and as well as personal computers. Differentiation is the current strategy position of Apple Inc. There are five main firms in the PC industry and among
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McCraven Public Speaking 9:00am Professor Dr. Dupree Above other companies why do people chose apple products? Topic: Steve Jobs and Apple General Purpose: Explain the distinction of Apple products. Specific Purpose: To inform the general public of the reasons why consumers predominantly prefer to use Apple products rather than competing corporations’ products. Thesis Statement: The Apple Corporation exceeds competing companies in product sales because of the company’s high recognition
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