Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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Apple Company SW Analysis Abstract This paper will attempt to identify the strengths‚ weaknesses‚ of the Apple Company; a multimillion dollar technological company. There are several aspects of the Apple Company that makes it strong in the industry however there are also areas of weakness that makes the company vulnerable to its competition. This paper will outline the company’s strengths and how it dominates in this ever changing technological world. At the same time this paper will outline the
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Steve Jobs and Steve Wozniak designed Apple Computer on April 1‚ 1976. As both companies continue to grow they have contributed to a wide impact on competiveness and efficiency towards strategic goals. Dell Computer Corporation is one of the most visible success stories in the computer market. By selling personal computers directly to customers over the Internet‚ offering a build-to-order sales system‚ and then linking suppliers‚ workers‚ managers‚ customers‚ and service personnel together on the
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be loved. Our love poet Xuan Dieu used to say‚ "How can we survive without falling in love with another?" Therefore‚ no matter when and where we live‚ love is still beautiful with its myriads of senses ranging from sadness to happiness. Reading the Apple Tree by John Galsworthy‚ the readers once again have a chance to comprehend and to perceive different senses in the loves‚ which Ashurt devoted to Megan Davis and to Stella Halliday. Megan Davis was a country girl who Ashurt met when he and his
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Abstract Apple Inc. (previously Apple Computer‚ Inc.) is an American multinational corporation that designs and markets consumer electronics‚ computer software and personal computers. Apple currently has 246 retail stores located in 44 states that employs over 27‚000 retail employees. Apple also employs over 304‚000 U.S. individuals from development to transportations. As of September 11‚ 2012‚ Apple is the largest publicly traded company ever. Apple has established a unique reputation in the
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Apple Inc. Consumer electronics company Cupertino‚ CA‚ United States of America Tel +408-996-1010 http:/www.apple.com CASE STUDY [Disruptive Technology] Serial Name of Members ID 01 Bappy Kanta Kundu 18175 02 Nur Alom Siddique 18165 03 Sanchita Paul 18113 04 Lima Nasrin Eni 18106 05 Sadia Islam 18181 06 Sonia Akhter 18145 Page 1 of 10 Table of Contents Company overview ...............................................
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Determine two available strategic options for Apple to maintain and rebuild its reputation. Ans: Apple is the third largest Mobil Company in the world. Apple launched its iPhone in 2007. Company gained its success after launching iPhone. IPhone became one of the best smart phone in the Mobil market. Every time‚ when company launch any its product‚ people are curious to know what they are going to launch. Customers are expecting something new every time. Apple launch its iPhone 5 on 12 september‚ 2012
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To: - Senior Manager of Apple Date: - 13th December 2011 From: - Lauren Report: - Management Issue at Apple Introduction The following report is being composed due to a request being received from the senior manager of Apple. The aim of this specific document is to identify a key management issue within the company of Apple that may affect their future production and success. Once the management issue have been acknowledged the report will go onto state the findings
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Apple Reports Second Quarter Results Best March Quarter Revenue and Earnings in Apple History CUPERTINO‚ California—April 22‚ 2009—Apple® today announced financial results for its fiscal 2009 second quarter ended March 28‚ 2009. The Company posted revenue of $8.16 billion and a net quarterly profit of $1.21 billion‚ or $1.33 per diluted share. These results compare to revenue of $7.51 billion and net quarterly profit of $1.05 billion‚ or $1.16 per diluted share‚ in the year-ago quarter. Gross
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Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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