University of Phoenix SkillSoft Business Integration Levels BSA/310 SkillSoft Business Integration Levels What are the advantages of aligning business and IT strategies? Information Technology‚ IT‚ is an integral property in a business’ success. In order for an organization to reach its maximum potential this organization will need to be coordinated and integrated. For as the organization moves on to higher levels of integration it will find many potential benefits to be
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BUSINESS ADMINISTRATION Level 2 Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephone integration This option links two systems together‚ the computer and the telephone systems. When someone calls up‚ the telephone rings and a dialog
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ISCA PROFESSIONAL EXAMINATION PILOT PAPER (NOVEMBER 2013) CORPORATE AND BUSINESS STRATEGY (CBS) SUGGESTED SOLUTIONS ISCA PROFESSIONAL EXAMINATION 2013 Term 2 Corporate and Business Strategy – Pilot Paper for Nov 2013 ISCA PROFESSIONAL EXAMINATION CORPORATE AND BUSINESS STRATEGY (CBS) 15 NOV 2013 SUGGESTED SOLUTIONS I. True or False questions (Q1 to Q10) (Total: 10 marks) 1. (F) High volume/low cost different from upward differentiation. 2. (F) Also depends on settling operations
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Revision essay plans 1. To what extent had African Americans made progress towards equality in the period 1945 to 1957? Progress • Education and actions of NAACP and Supreme Court - Brown decision 1954 – overturned Plessey v Ferguson - Actions of NAACP in other education cases (eg Sweatt v Painter) - Role of Thurgood Marshall‚ main lawyer in NAACP - Supreme Court more favourable to civil rights after appointment of Earl Warren as Chief Justice
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11 Ansoff’s 12-16 Reference List 17-18 Bowman’s Strategy Clock 19-22 Reference List 23-24 BCG (Boston Consulting Group)
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Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My
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Resolving customer issues Recording accurate information on all calls Offering account upgrades to existing customers NHS Choose and Book June 2010-February 2011(Temporary role): Customer Service Agent Over the phone Customer service Using the NHS computer system Rio Writing letters on behalf of the Medical staff Famous Footwear August 2009-June 2010: Key Holder/Sales Assistant General Retail duties Opening the store when needed Merchandising and visual display Debenhams October 2007-August
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area –
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