MANAGEMENT OF QUALITY Quality cannot be ignored; every purchasing decision is based on price and quality What is Quality? It’s the ability of a product or service to consistently meet or exceed customer expectations. Slogans related to quality: * Talk is cheap but recalls are not. * There is nothing is more frustrating than working hard and then knowing that what you did‚ didn’t work out. * People want to do good job‚ and we have to enable them. To meet or exceed customer expectations
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statement? Apple designs Macs‚ the best personal computers in the world‚ along with OS X‚ iLife‚ iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store‚ and is defining the future of mobile media and computing devices with iPad. Vision Statement Apple ignited the personal computer revolution in the 1970s with the Apple II and reinvented the personal computer in the
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Donna Dubinsky and Apple Computer Describes a major conflict within Apple Computer in 1985 over control of product distribution. The founder and chairman‚ Steve Jobs‚ proposed a new distribution process which would transfer many responsibilities away from distribution manager‚ Donna Dubinsky. Dubinsky believed‚ however‚ that this process would be practically and financially unworkable. Presents her defensive and unsuccessful conflict management‚ culminating in her threatened resignation. This case
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Name: QUALITY MANAGEMENT MID TERM EXAM Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers‚ you have observed the following: •Company revenues and profits have fallen dramatically over the previous 12 months‚ along with a drop in market share •Customer complaints have reached an all time high •Employee morale is at an all time low •The
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Week 1 Case Analysis Apple Computer DeVry University Professor Harrison Burris July 13‚ 2013 Table of Contents Part I: What were some of Apple’s successes and failures? 3 Apple’s Successes 3 Apple’s Failures 3 Part II: Apple’s success and its culture 4 Apple Computer: The culture 4 Apple Computer: Successes linked to its culture 4 Part III: Apple Computer and class TCO’s 4 TCO A: Given a company situation be able to describe the industry dynamics of technological innovation
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STRATEGIC MANAGEMENT Apple‚ Inc. Strategic Management Case Analysis Kait Vinson 4/18/2011 Vinson |1 STRATEGIC MANAGEMENT CASE ANALYSIS: APPLE INC. SECTION ONE: CORE PROBLEMS & ISSUES In the transition from Apple Computers‚ Inc. to Apple Inc. over the past decade‚ the company has faced many problems with its strategy in regards to navigating the personal computer industry. Some of the initial problems included the fact that all of the company’s computer products ran on different operating
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demographic for Apple computers is finally changing in its favor. While Apple was once a significant rival to IBM and a leader in personal computers‚ it watched its et share slide as it was slow to integrate Microsoft products into its operating systems. Apple had a policy of trying to maintain their current clientele by innovative products‚ but have since began a new aggressive campaign aimed at attracting new customers thus brightening the company’s outlook. Economic Segment Apple Computers Inc. was
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Apple Inc. (Apple) has managed to create substantial value in the highly competitive personal computer industry‚ by innovating and forging a path considerably different from those of the largest competitors in the industry‚ successfully differentiating its products from those of the competition by choosing to focus on quality‚ design elegance‚ and superior customer service‚ while outsourcing actual manufacturing to trusted original equipment manufacturers. Yet‚ despite the advantages Apple has created
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QUALITY MANAGEMENT “Quality is never an accident; it is always the result of high intention‚ sincere effort‚ intelligent direction and skillful execution. It represents the wise choice of many alternatives.” – Willa Foster EXECUTIVE SUMMARY This research operations report provides an analysis of managing quality in operations with an application to the banking industry. The report defines quality and explores why quality is important by presenting some benefits associated with good quality
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Identify one (real and existing) organization of your choice and embark on a research to understand the quality aspects of that organization and how you can improve the operations and bottom-line of that organization. Task 1 1.1 What are product‚ delivery process and services? Indentify and explain one definition that you will be using for this assignment. The company my chose is Burger King. Definition of product: A product is tangible with a physical form. Its design is to fit into a specific
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