Module 3: Internal and External customers Apple likes to say “The soul of the apple experience is in its people”‚ the internal customers who are trained‚ motivated and empowered to do what is right for the external customer. When you visit an apple store there is a purposefully designed customer experience part of which is communicated by apple’s internal customers. When you walk the store you are greeted with a warm friendly welcome within seconds of stepping inside. Apple’s internal customers
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Ethical Behavior of Apple Apple was founded in 1976. Apple and its subsidiaries manufacture and design marketing mobile communication and media devices‚ personal computers‚ and portable digital music players along with related software‚ services‚ peripherals‚ networking solutions‚ and third-party digital content and applications. (nytimes.com) Ethical or unethical behavior in the workplace of Apple as a company has been up and down with some controversy. Apples ethics have been noted as being unethical
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Contents Introduction 2 Features of Apple Industry: 2 Evaluation of Steve Jobs as a strategic leader 4 Strategic Innovation 5 Recommendation 7 Conclusion 8 Reflection of our group work 9 References 12 Introduction As the first of the World’s Most Innovative Companies (Business week‚ 2010) and the 17th of the Best Global Brands (Interbrand‚ 2010)‚ Apple has succeeded in strategic leadership and innovation‚ which has drawn attention from the world recently. This essay focuses on some
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Packard as the largest vendor of personal computer and returned more than 6000 percentage of profit to the shareholders of his company through his “ Think Different “ attitudes and hungry for innovation style of leadership. Apart from this‚ he has gained prestigious reputation among worlds citizen as 21st greatest innovator that has lived and will be remembered with Edison and Einstein because of his vision and innovation that has made his company Apple incorporation share price passed Exxon as the
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Tecnologías de Información en la Estrategia de Negocios IBM’S DECADE OF TRANSFORMATION: TURNAROUND TO GROWTH 1.- INTRODUCCIÓN: Hemos analizado el caso IBM´s Decade of Transformation: Turnaround to Growth‚ en el que podemos visualizar la transformación de la empresa a través de décadas‚ en las cuales la compañía ha tenido sus alzas y bajas y los ajustes que cada Dirección General ha tenido que implementar para efecto de sacar a la empresa del hoyo en que se ha sumido y el volverla a posicionar
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and globalization in other countries allows Apple to recognize a need to become more main-stream in other geographical areas. Apple will have to use two strategies‚ one for the domestic market‚ the United States‚ and one for the international markets France and Australia. The appropriate channel strategies Apple should use for the domestic market and international markets is the multi-channel strategy and the pull strategy. The multi-channel strategy defined as “offering customers more than one
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Does buying an Apple iPad satisfy a consumer’s functional or psychological need? Apple is one of the best known and widely used brands on the market. Any individual who goes for shopping does not necessarily end up buying products. There are several stages a consumer goes through before he finally picks up things available in the market. Buying an apple iPad can satisfy both psychological and functional need of a customer. For example the person can use it to relax with friends‚ and at same time
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the article titled ‘Samsung vs Apple‚ The Battle for Design Dominance’ written by Haydn Shaughnessy and retrieved from www.forbes.com. The article is about Samsung vs Apple executing a new foundation and platform for business strategy. This is a key change in the business strategy of the software organization. This material is very important and relevant to the course content of business strategy because of the following reasons: It talks about business strategy of one of the leading cell phone
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The conflicts between Apple and Samsung In the emerging market smartphone usage is increasing‚ while the most representative brands are Apple and Samsung. Apple is the most valuable US brand that has played a dominant position in US; while Samsung is a South Korea multinational conglomerate firm and the represent products are innovative and revolutionary smartphone and tablet. Apple and Samsung are the most extraordinary companies in terms of the advanced productions and market capitalization (Cantor
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Inside Apple Introduction The Inside Apple book talks about many internal aspects of the company. The major theme that this book touches is the company’s internal secrets. It mentions how Steve Jobs‚ according to Michael Maccoby in his 2000 Harvard Business Review‚ was a productive narcissist as a leader‚ which he mentions to be visionary risk takers with a burning desire to change the world. Inside the Apple building‚ Steve Jobs limited every single employee to just many information. And
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