OS 2.0‚ Apple launched the App Store on July ‚10 2008. This third-party application development and distribution platform‚ allowed users to purchase and download news apps to their device. Apple first launched the App Store in 62 countries with 500 apps available. Approximately 10 million apps were downloaded in the store’s first four days. App Store customers have now downloaded over 50 billion apps from Apple’s store and there are approximately 320 Apple Stores around the world. Apple Apps’ come
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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SWOT analysis of Apple This is an Apple Inc. SWOT analysis for 2013. For more information on how to do SWOT analysis please refer to our article. Company background Name Industries served Apple Inc. Computer hardware Computer software Consumer electronics Digital distribution Worldwide U.S. Tim Cook $ 156.508 billion (2012) $ 41.733 billion (2012) 72‚800 Samsung Electronics Co.‚ Ltd.‚ Amazon.com‚ Inc.‚ International Business Machines Corporation‚ Cisco Systems‚ Inc.‚ Google Inc.‚ Microsoft Corporation
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determination of the potential for the creation of competitive advantage (Grant 2007). In terms of financial resources‚ the case quotes Apple’s market capitalisation is approximately US $550 billion‚ with sales annually over $100 billion. This makes Apple the most valuable publicly traded company in the world. The share price currently stands at around $600‚ merely 12 years after Steve Jobs’ return to the company‚ where the share price was $5. Apple’s physical resources include 362 retail stores world
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The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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Apple Inc. Case Study By: Executive Summary: Apple Inc. is a great computer technology company with a wide range of products that serve to every persons needs. Not only are their products great but so is their customer service as well. They are very loyal to their customers needs and are very good about honoring their warranties which are incredible deals. They are also steadily doing very well with their stocks and their net income over the past years. With their income up 364%
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Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
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technology that surrounded the hotel‚ from the Wi-Fi connection both in the public area and in the bedrooms and the docks in the bedrooms are just the highlight of the avant-gard technology that the Aloft is driving. AC 1.1 Discuss reasons for using customer service policies in your business organisation. Aloft London Excel does anything that the guest can sense and will become part of his/her experience
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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