“Do what you do so well‚ that they will want to see it again and bring their friends” ~ Walt Disney (Film producer and entrepreneur) Topic Five: Dealing with Customers and Clients Customer service is the process of being of help or assistance to customers. This topic would mainly cover how organizations must cater for their customers’ needs by making them feel comfortable and respected and by anticipating and meeting their needs for information and action efficiently and courteously. Objectives:
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Role of HR function in Knowledge Management at Unilever Knowledge management is getting the right knowledge to the right people at the right time to maximize an entreprise’s knowledge related effectiveness. Knowledge management focuses on doing the right things instead of doing the things right. In this view all the business processes involve creation‚ dissemination‚ renewal and application of knowledge towards the organizational survival. Effective knowledge management enhances products‚ speeds
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Case report on Human resource function of apple COMPANY: APPLE INC. CONTENTS INTRODUCTION OF APPLE INC. 3 Mission Statement 3 Corporate Strategies 3 Apple’s Scope 3 SWOT ANALYSIS 4 Strength 4 Weakness 4 Opportunity 5 Threat 5 TRAININGS AND DEVELOPMENTS 6 Apple Retail Employees Training 6 AppleCare Technician Training 7 EMPLOYEE BENEFITS 8 Employee Stock Purchase Plan (ESPP): 8 Apple Inc 401k 9 Employee Insurance 10 Parental Leave Policy‚ Sabbatical and Educational Reimbursement 10
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The Methods of Job Analysis and Job Design in the HR Function Phillip Randolph Introduction to Human Resources - 7 Instructor Oxley November 19‚ 2013 There aren’t many differences in job descriptions for an Employment Assistant example in my text and the Marketing Account Representative position at Alliance Worldwide on Monster.com. The job description for the Employment Assistant position is summarized and straight to the point. Instead of providing the company’s history‚
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HR Functions of St. Jude Children’s Research Hospital Lucinda West HSA320 November 12‚ 2012 Professor Dorothy Moore Strayer University Introduction The organization chosen is St. Jude Children’s Research Hospital (SJCRH). St. Jude is the first institution established for the sole purpose of conducting basic and clinical research and treatment into catastrophic childhood diseases‚ mainly cancer. SJCRH opened on February 4‚ 1962 and was founded by the late
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Apple Learning Team D BIS 320 04/14/2014 Greg Chavarria Apple Apple Inc. is a consumer’s electronics company that was first founded by Steve Jobs‚ Ronald Wayne and Steve Wozniak on April 1‚ 1976 in Cupertino‚ CA. Apple Inc. is known for designing innovative and cutting edge consumer electronics‚ software‚ applications‚ phones‚ and personal computers etc. What makes Apple successful is how the founders are able to keep up with technology without sacrificing the company objectives. Their products
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Recruitment and selection process HR Planning SLT regional branches inform available vacancies to the head office. Each department decides number of employees to be recruited. Inform vacancy requirements to recruitment section Plan deadlines. Create strategic plan for the recruitment. Decide recruitment type. Decide whether to recruit through direct SLT or SLT human capital solutions. If an employee is recruited by SLT‚ the HR section of SLT is responsible for all HR related activities (eg. Insurance
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The Human Resource Function of Harrison Brothers Corporation 1. How does McCain view her role as human resource manager? Brenda McCain‚ Human Resource Manager at the Westpark store‚ views her position as the primary contact for all human resource related topics and issues. She has developed policies and procedures as a guideline for the hiring process and spends a lot of time managing the human resource staff. Brenda’s primary responsibilities are interviewing and hiring applicants‚ assisting
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between CSR communication‚ identity‚ image and reputation. 31 8.6 Preliminary conclusion 31 9.1 The perfect identity - Aaker’s brand identity planning model 34 9.2 A framework for CSR communication (SKC) 37 10. Apple inc. – The most admired company in the world (LMP) 41 11. Apple and CSR (SKC) 43 11.1 Apple’s current CSR situation 43 12. Apple’s brand identity (LMP) 49 12.1 Apple’s mission statement 49 12.2 Brand-as-product 50 12.3 Brand-as-organisation 52 12.4 Brand-as-person 53 12
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Introduction into Apple: Apple Inc. was founded in 1976 and incorporated in 1977; it is headquartered in Cupertino‚ California. Apple’s focus is designing and developing personal computers and other software programs and portable devices. Apple’s mission statement is “Apple designs Macs‚ the best personal computers in the world‚ along with OS X‚ iLife‚ iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile
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