INTERNATIONAL STANDARD ISO 9001 Third edition 2000-12-15 Quality management systems — Requirements Systèmes de management de la qualité — Exigences Reference number ISO 9001:2000(E) © ISO 2000 ISO 9001:2000(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe ’s licensing policy‚ this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing
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QUALITY CONTROL CLASS PROJECT ISO-TQM-EFQM A Comparison TABLE of CONTENTS ABSTRACT 1.INTRODUCTION 2. BACKGRAUND INFORMATION 2.1 INTERNATIONAL STANDARDS FOR ORGANIZATIONS (ISO) 2.2 TOTAL QUALITY MANAGEMENT 2.3 EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) 3. A COMPARISON 3.1 ISO AND TQM 3.2 ISO AND EFQM 3.3 TQM AND EFQM 4. CONCLUSION 5. REFERENCES
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343 Hill) Following the 1980’s there was a massive surge in international trade and heavy emphasis was placed on the need for standardised quality practises. This led to the International Organisation for Standards coming together and creating the ISO 9000 series in 1987. The aim was to create the framework for governing activities and procedures for managing quality (p 344‚ Hill) and consumers’ expectations of a supplier to demonstrate its effective control of processes. It was created at the request
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Critique "Critical factors for effective implementation of ISO 9001 in SME service companies"‚ (Psomas at al. 2010‚ p. 440-457) Introduction The paper in review is part of the Journal “Managing Service Quality” which was published in 2010. At the time of publication the authors were researching for the University of Ioannina in Greece1 (Psomas‚ et al.‚ 2010‚ p. 457). Evangelos Psomas was a Research Assistant and received a PhD in Total Quality Management (TQM) in 2008 (Psomas‚ et al.‚ 2010‚ p
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IMPLEMENTATION OF ISO 9001 IN MILITARY ORGANIZATION SITUATION ISO is an acronym that carries the meaning of the International Organization for Standardization. This organization sets several quality standards ranging from manufacturing to management; these rules and procedures are designed to regulate quality. In this paper we focus only on ISO 9001‚ which is focusing on quality management. This standard is designed to help organizations ensure they meet the needs of customers and other stakeholders
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of ISO 9001 effectiveness on the performance of service companies Evangelos L. Psomas Department of Business Administration of Food and Agricultural Enterprises‚ University of Western Greece‚ Agrinio‚ Greece The impact of ISO 9001 effectiveness 149 Received 7 May 2012 Revised 17 October 2012 Accepted 29 November 2012 Angelos Pantouvakis Department of Maritime Studies
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THE MINISTRY OF EDUCATION AND SCIENCE OF UKRAINE Ternopil Ivan Pul’uj National University The Department of Economic theory COURSE WORK on course “Economics of Business Enterprise” on the topic: “The improvement of quality and competitiveness of product Performed by student of the group IBM-21 Inyamah Nnanna Credit book number MO 08-028 Supervisor: Assistant professor Marynenko N.Iu. Ternopil 2010 Contents Introduction..........
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Paper # 059‚ IT 305 Establishing an ISO 17025 Compliant Laboratory at a University Karen Hullihen‚ Verna Fitzsimmons‚ and Michael R. Fisch Kent State University khullihe@kent.edu‚ vfitzsim@kent.edu‚ mfisch@kent.edu Abstract The continuing need for industry to follow and use International Standards Organization (ISO) standards puts pressure on university organizations‚ which perform laboratory testing for outside organizations‚ to insure that their results satisfy the required standards of
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CONTENTS Abstract Acknowledgement Chapter 1: An Introduction to ISO 3 1.1 What is ISO? 3 1.2 The need for standards 3 1.3 The ISO Brand 5 Chapter 2: Quality Management System 7 2.1 Introduction 7 2.1.1General 7 2.1.2 Process approach 7 2.2 Requirements of a quality management system 10 2.2.1 Scope 10 2.2.2Normative Reference 11 2.2.3 Terms and definitions 11 2.2.4General Requirements 11 2.2.5 Documentation requirements 11 2
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has met their requirements. ISO 9001:2008 places much emphasis on customer focus. Organisations can obtain customer needs through surveys and the surveys are normally conducted by an ISO auditor. Conducting a survey is a form of documentation. In fact customer needs can be obtained in many forms. Other than formal surveys‚ customer needs can also be obtained during customer visits‚ customers complaints and customer feedback. These data can be used as an input in the ISO system. By applying the principle
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