Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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APPLICHEM Indian Institute of Management‚ Ranchi Case Analysis Presented to Professor Dr. Ranjan Ghosh Strategic Operation Management Submitted By Bharat Bhushan (PGEXP/019/2013) Prasanta Kumar Pattnaik (PGPEXP/057/2013) Rajesh Dhiman (PGEXP/063/2013) Post-Graduate Executive Programme in Management PGEXP (2013-15 Batch) Applichem Introduction Applichem is a manufacturer of speciality chemicals‚ one of its unique products
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capacity management - the meaning of capacity Introduction The capacity of a production unit (e.g. machine‚ factory) is its ability to produce or do that which the customer requires. In production and operations management‚ three types of capacity are often referred to: Potential Capacity | The capacity that can be made available to influence the planning of senior management (e.g. in helping them to make decisions about overall business growth‚ investment etc). This is essentially a long-term
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ca CAPACITY AND DEMAND MANAGEMENT Capacity can be defined as ‘the maximum level of value added activity over a period of time that the service process can achieve under normal operating conditions’. (Johnston and Clark‚ 2001) The essential task of capacity management is to look at the current performance of a service identify any bottle necks‚ understand the workload places on it and the underlying business drivers that may affects future traffic. The next task is to access the workload growth
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Beck Manufacturing & Plant Capacity Pete Garcia BUS644: Operations Management October 26‚ 2014 Dr.: Gail Hoskyns-Long Ashford University Beck Manufacturing & Plant Capacity Introduction In this paper‚ we will focus on the case study‚ which discusses about the plant capacity and Beck Manufacturing. In addition‚ after reading the case study it becomes evident that we need to help Beck’s Manufacturing‚ president in making the best decision possible in regards to determining his
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Applichem Case OM 888 Supply Chain Modeling and Analysis Applichem • Produces Release-ease‚ a specialty chemical • 6 plants that manufacture Release-ease – – – – – – Gary‚ Indiana Frankfurt‚ Germany Mexico Canada Venezuela Japan (Sunchem) • Competitive Situation – Applichem = Market Leader‚ Revenues $ 75 Million (1982) • Main competitor has one large plant What is the Objective? – Minimize cost? • What costs? – Transportation – Manufacturing – Fixed versus variable? • What
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Applichem Case Purpose: This case write-up is intended to compare the performance of Applichem’s 6 Release-ease plants and understand why some plants are performing better than others. Approach: This paper would like to use two methodologies to compare the performance of factories. First‚ this paper will measure input Vs. output. Factories which generate higher output given the same input will rank higher. Inputs can have two dimensions of time and money. We will measure how much input
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Gibson returned fire by increasing the body width of its existing models and introducing the king-size Super 400. Once Epiphone launched out a new product‚ Gibson would introduce another product to counterattack. We found that Apple Inc also faced the same problem with Epiphone. At the time Apple Inc launched out the iPhone 4S‚ it enjoyed to become the foreground of the public attention. Many people discussed about the iPhone 4S and awaited it imported into their country. However‚ the introduction of
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SITUATION ANALYSIS Applichem is a manufacturing company producing Release-ease‚ a specialty chemical for the molding industry. On mixing with the plastic molding compound‚ Release-ease prevents any residue when the molded parts are separated from the mold. This helps in keeping the mold clean. They have six plants – one each in Gary‚ Canada‚ Frankfurt‚ Mexico‚ Venezuela and Sunchem in Japan. Each region has a different specification. This along with capacity constraints leads to export-import
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Challenges Faced by Management Managing and supervising people are not an easy job. Every day we are facing different problems and challenges. Maybe a small or big problems that we must enhance or motivate our people‚ talk with them and even sometimes help them to solve their day to day problems. Every individual has his own characteristic to portray. Variations of people should take into consideration in managing them. Factors like timing‚ place‚ and situation would work well for the managers
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