Capacity Management Article Capacity management is used to manage a company’s information technology. The primary goal of capacity management is to make sure that the information technology capacity meets current and future business requirements in a cost-effective manner. Not all companies are familiar with capacity management but those that are familiar with the concept seem to be quite happy with the benefits it provides. One company that recently became familiar with the concept of capacity
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targeted customers at a profit grounded on high-quality customer-related data and enabled by information technology (book) Types of CRM Strategic CRM: customer-centric business strategy Dedicated to winning and keeping customers by creating and developing better value than competitors.Product oriented: customer choose products with best quality‚ performance‚ design etcProduction oriented: low price products Sales oriented: customers are persuaded by advertisement and sales promotions Customer – market
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Ethical problems in providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing
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CHAPTER 9 BALANCING DEMAND AGAINST PRODUCTIVE CAPACITY FLUCTUATING DEMAND • A major challenge for many types of capacity-constrained service organizations • Play havoc with efficient use of productive assets‚ thus eroding profitability • 2 basic approaches: (1) adjust the level of capacity to meet variations in demand (2)manage the level of demand using marketing strategies ➢ Services are perishable; ➢ Most acute among services are process people or physical possessions
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Capacity Planning Based on time horizon or duration it is viewed in three (i) Long-range Capacity Planning Time horizon is of more than one or two years. It is carried for productive resources which a long time. Long-range capacity planning requires participation and approval of top management personnel. (ii) Intermediate-range Capacity Planning It has a time horizon for 6 to 18 months. It may be varied by such alternative such as hiring off or laying off labour‚ purchasing or making new tools
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indubitably unstable‚ American farmers encountered a sequence of problems from transportation to a complex worldwide market‚ for instance‚ some of these complaints were: unfair railroad fees and tariffs policies. These dilemmas led farmers to a horrible economic situation in which some homesteaders even lost their homes and farms. Consequently these farmers displayed a series of complaints in which they specified all the problems they were facing due to those complications. These complaints were
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Chapter 12: Capacity Planning Question #1: Why are facilities decisions often made by top management? What is the role in these decisions of operations‚ marketing‚ finance‚ accounting‚ engineering‚ and human resources? “Facilities decisions often made up by the top management and the chief executive‚ and the board of directors because these decisions are strategic in nature‚ they require the input of all functional areas in the firm.” It is longest-term planning decision that contains all the important
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Time Management and Work Organization * Ms. Margarita Consuelo G. Pineda I found the seminar very interesting and educational in a sense that it gave lots of information about time management. Its importance was being discussed‚ and what time management really is was stated. According to the speaker time management creates a false impression. Time cannot be managed; it can only be controlled by each individual person and the way time is directed. Scheduling is extremely important when it comes
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INTERNATIONAL HOSPITALITY MANAGEMENT (HONS.) HTM2232 SALES AND CUSTOMER RELATIONS MANAGEMENT ASSIGNMENT NAME : TAN KHAI XIN I/D : 0302483 BATCH : BH 5 GROUP : 8 LECTURER: LEE SOO SIAN SUBMISSION DATE: 31 May 2013 INTRODUCTION CRM is the information industry abbreviation for customer relationship management which is commonly used to describe a business-customer relationship that ultimately focuses on understanding the customer as a business strategy
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CAPACITY PLANNING Capacity planning: Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products.[1] In the context of capacity planning‚ "design capacity" is the maximum amount of work that an organization is capable of completing in a given period‚ "effective capacity" is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems‚ delays‚
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