2.5.1 Level of Expectations Cook‚ S. (2011)‚ urges customer service providers must recognise that customers have different levels of expectations. The expectations are divided into two distinct categories namely: 1. Primary expectations – are the customers’ most basic requirements of an interaction. Example: When dining at the restaurant‚ our primary expectations are to satisfy our hunger‚ to let someone else do the cooking‚ and pay a reasonable price 2. Secondary expectations – are based on our
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English-6 14 November 12 Dickens’ Great Characterizations Mr. Jaggers is displayed in the book as an awe-inspiring‚ almost fatherly‚ figure to the people in London. On the other hand‚ in his day to day life‚ he is quite harsh and haughty. In Great Expectations‚ Charles Dickens uses juxtaposition and cut‚ strict and sharp diction to characterize Jaggers as a powerful‚ haughty man respected by all. Charles Dickens uses juxtaposition to evolve and develop Jaggers as an extremely detailed main character
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One theme from Charles Dickens’ Great Expectations is the great difference in social classes. Throughout the story the main character‚ Pip‚ goes from living in a small‚ poor village‚ destined to be a blacksmith to becoming a wealthy gentleman who lives in a large home in London. During Pip’s journey a clear divide can be seen between the wealthy‚ high class of England and the poor laborer class. This divide between classes is seen as soon as the first higher class person in the story is mentioned:
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people to experience‚ for it can possibly make them better people. Many characters in Great Expectations have to experience and deal with change as well‚ such as Pip. Independence is a change most people have to experience in their lives‚ and helps shape them into more mature‚ better people. Pip has to be independent for the majority of the book‚ and the experience impacts him positively. In Great Expectations by Charles Dickens‚ the character Philip Pirrip‚ better known as Pip‚ is used to present the
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of not being able to attain one’s goal. When people realize they are unable to attain their goal‚ changes occurs. People change when they are unable to attain their goal because they want to distance themselves from their past failures. In Great Expectations by Charles Dickens‚ Pip has lost all his money because Magwitch was captured. Because of his recent failures‚ he decides to visit Biddy and Joe to confess
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26‚ No. 3‚ 1997 Expectations Regarding DevelopmentDringt Adolescence: Parental and Adolescen Perceptions Maja Dekovic‚1 Marc J. Noom‚2 and Wim Meeus3 Received August 20‚ 1995; accepted August 26‚ 1996 The aims of this study were (1) to compare the age-related expectations of parents and adolescents concerning the timing of achievement in a number of developmental tasks‚ (2) to examine whether personal characteristics of the adolescent affect developmental expectations‚ and (3) to examine
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Great Expectations (Chapters 7-25) Chapter 7 1. Dickens is noted for giving his characters names that are descriptive to their personalities. The names often sound like other words or are a pun. How could Mrs. Wopsle’s name be descriptive of her personality? Mrs. Wopsles name describes her personality because “Wopsle” sounds like “wobble” and Mrs. Wopsle is has a very wobbly and carefree personality. 2. How are Biddy and Pip alike? Biddy and Pip are alike because they were both “brought up
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Growing up as a Hispanic female‚ I faced many expectations that would attempt to demean what is to be unique and instead portray oneself in a specific light. In many Latin countries women are glamorized for looking as naturally beautiful as possible when presenting themselves. Try to imagine having an entire lifetime inspected through a magnifying glass. Though‚ I have never been one to conform to these societal expectations. At first glance many people have a hard time attempting to place an ethnicity
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Coming of age essay: Pip’s realizations & growth in ‘Great Expectations’ “I had never thought of being ashamed of my hands before; but I began to consider them a very indifferent pair. Her contempt for me was so strong‚ that it became infectious‚ and I caught it." (Dickens 64) A child’s journey through adolescence can be affected easily by the words and views of others. At the beginning of the novel Great Expectations by Charles Dickens‚ we are introduced to a Victorian London era‚ and more specifically
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Respect is something that should be withheld until it is earned. For instance‚ Pip in Charles Dickens’ Great Expectations and Amir in Khaled Hosseini’s The Kite Runner exemplified individuals who earned respect and honor through their dedication and hard work. In Charles Dickens’ Great Expectations‚ Pip is a young orphan who lives with his sister and brother in law. They lead an impoverished lifestyle off of bits of bread so when Pip is introduced to the lavish lifestyles of Miss Havisham and
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