EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY‚ BANGLADESH April 29‚ 2012 EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 Has been approved April 29‚ 2012 ____________________
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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line managers have a lack of desire to implement HRM. However‚ willingness is essential for someone to perform effectively. Furthermore‚ line managers do not have capacity to implement HRM‚ since they have other‚ more pressing‚ short term operational responsibilities. This short-range focus may result in people management that is generally less effective. Besides‚ line managers have limited skills and competences in HRM due to a lack of training. It is suggested that these low competences are a significant
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Sales manager is an important position in a company. He does not only focus in sales alone‚ yet he needs to set sales objectives‚ forecasting‚ budgeting‚ organizing and salesforce’s recruitment. In order salesforce to achieve it objective‚ sales manager needs to create a positive environment for his salesforce. According to Barker (2001)‚ salesperson’s behavior is influenced by three groups of antecedents - activities of sales manager‚ characteristics of salesperson and an appropriate sales organization’s
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Instructor Name: Marvin Jones Control Methods Nikki With being a manager of call center‚ the job comes with many responsibilities. Some of the responsibilities include scheduling and being responsible for other employees’ work ethics and actions. To ensure effective and efficient work of individual employees‚ I would have surveys done by their peers and customers. The surveys will evaluate how well they treat a customer‚ if their customer service is up to par‚ and how well they handle problems
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BACHELOR’S THESIS IN BUSINESS ADMINISTRATION CUSTOMERS BRAND AWARENESS A CASE STUDY OF WILLYS GROCERY STORE Authors: Kris Ayadiani v09kkaya@du.se & Timothy Enadeghe h08tjena@du.se Supervisor: Bertil Olsson Examiner: Sabine Gebert Persson Course: Business Administration Credit: 15 ECTS
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the network needed?” Most definitely a network should be established. Having intentions of using computers that want to “share” information‚ applications‚ or software implements the use of some type of network. Specifically‚ the idea was mentioned of using a database and sharing a community collection of client information. A logical topology setup with this given information and the company’s desires would be to use a star topology. The star‚ built around a server-based network‚ will allow centralized
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on non performing assets. 1.2 INDUSTRY PROFILE: A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with
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Retail Manager as TrainerBy Malcolm Fleschner‚ Monster Contributing Writer Since founding The Friedman Group‚ a global retail consulting and training organization‚ in 1980‚ Harry Friedman has heard plenty of excuses from retail store executives who refuse to provide much training to their front-line store employees. One of the most common is: "What if I train them‚ and they leave?" Friedman says this is the exact opposite approach they should take. He suggests a better question is‚ "What if I don
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