Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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e-‐‑LEARNING METHOD IN MANAGER TRAINING Gökçe Tas‚ Barıs Baraz Anadolu University‚ Eskisehir‚ TURKEY • This study aims to investigate e-learning as a method‚ which is used in manager training and determining the aspects of the individuals‚ who get trained by e-learning. • In this study shortly manager definition‚ reasons for manager training‚ purposes for training and methods in manager training are explained‚ as the method for manager training e-learning is approached. Emphasizing
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SANTI THOMAS Assignment-1 Research Methods for Strategic Managers "Analysing the satisfactory level of food quality in care homes‚ specially‚ Alexander Court Care Centre in Dagenham’’ Student: Santi Thomas Student ID: 14085 Abstract Every human has a right to proper food. Residents in care centres all over the United Kingdom are facing difficulties in terms of getting satisfactory food quality. The researcher’s previous experience of working with the residents of the care centre
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sessions are confidential‚ I reserve the right to break confidentiality if you provide me with information that appears to indicate an immediate threat to your own life or health or anyone else 3. Joshua perhaps you would like to tell me in your own time what has prompted you to come and see me 4. Joshua we have about 30minutes to talk together today for the session 1:2 Non Verbal communication is an important element by letting clients know that they are being attended to by * Leaning
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the need to be understood”. (Fujishin‚1997) Listening does not mean just have sit with the mouth shut stirring at the person. A dead body can do that. It is an active process which requires participation to understand fully the meaning of a communication. Listening actively involves clarifying‚ paraphrasing‚ giving feedback. Paraphrasing: state in your own word what the speaker had said in the talk. It is sign of good listening. It keeps the listener busy trying to understand and know that other
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or fewer inputs for a given output. Communication is the backbone of interacting with other people. It is imperative to have effective communication because unclear messages lead to poor results. The definition of communication is the act or process of communicating; it is also the exchange of ideas‚ messages‚ or information‚ as by speech‚ signals‚ or writing. To communicate is to express one-self effectively. (1985‚ p. 299) Effective communication is of one the toughest issues today. With
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Information and Communication Technologies and the Effects of Globalization: Twenty-First Century "Digital Slavery" for Developing Countries--Myth or Reality? L. A. Ogunsola Hezekiah Oluwasanmi Library‚ Obafemi Awolowo University Ile - Ife‚ Nigeria Abstract The main goal of this paper is to examine the ICT (Information and Communication Technology) revolution and the concept of globalization as they effect developing countries. Globalization as one of the reasons for possible widening of
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Teaching Abroad: A Culturally Appropriate Education Method Alethia once again left her classroom troubled and perplexed over the day’s events. She reflected over the last three months of teaching abroad in India. At first‚ she anticipated the challenge of teaching in another culture and bringing new and advanced education to a traditional society; however‚ the excitement waned as each day became a fight of wills between her and the students. When she tried to engage the students by asking questions
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Information & Work-based knowledge To: Maersk Line of Management Alan Ho From: Communication Manager Liu Zuo Jun Subject: Managing Communications‚ Knowledge and Information Date: 28 November 2011 Summary We are continue talking about Maersk Line information and work-based knowledge. Having 2 tasks. Outcome
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9 Research Methods For Strategic Managers You are required to: A. Select a Research Question B. Explain the factors that contribute to the process of successful research question selection C. Justify your choice of research question D. Conduct research to find literature relevant to the research question E. Undertake a critical review of the key literature for inclusion in a research proposal F. Evaluate techniques for use with quantitative data in a research proposal G. Evaluate techniques for
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