Demand Complementary Services Reservation Systems Differential Pricing Slide 11 of 29 New Services Realities Customer Empowerment Satisfying Employees Customer Co-production Slide 12 of 29 Root Cause of Customer Failure Slide 13 of 29 What Customers Want from Providers Knowledgeable employees Address needs on first contact Treat me like a valued customer 65% 64% 62% 54% 49% 49% 45% 43% 38% Demonstrates desire to meet my needs Can quickly access information Good value
Premium Service Customer Good
Chapter 9 : Managing and controlling ethics programs Chapter Outline Using a business ethics program as a part of strategic planning and management activities is critical to any firm * To be successful‚ must put controls and systems in place to make sure they are being used effectively * Such as input‚ output and process controls * Input – providing necessary tools and resources to the company * Also good employees and effective training and systems * Process
Premium Ethics Business ethics Morality
Chapter 11 outline Feeding America I. Human nutrition requirements are not always satisfied A. Nutritional Requirements * Under nutrition- not consuming enough calories to be healthy * Leads to energy deficiency * Malnourished- regardless of the number of calories they consume‚ their diets lack the correct balance of proteins‚ carbohydrates‚ vitamins‚ and minerals‚ and they experience malnutrition * Food security- people have access to sufficient‚ safe‚ and active healthy
Premium Agriculture
Chapter 1 Outline The Sociological Imagination * Sociology is the study of human society. * In the mid-twentieth century‚ sociologist C. Wright Mills argued that we need to use our sociological imagination to think critically about the social world around us. * The sociological imagination is the ability to connect one’s personal experiences to society at large and greater historical forces. Using our sociological imagination allows us to “make the familiar strange” or to question habits
Free Sociology
The Shaping of North America 225 million years ago-Pangaea “supercontinent” 10 million years ago- Rocky Mountains exist Appalachians exist Continents are separated 2 million years ago- an Ice Age envelopes the planet and the water level lowers 35 000 years ago- the Bering Land Bridge appears animals cross‚ followed by nomadic Asian hunters 10 000 years ago- the Ice Age ends nomadic people create civilization By1492 AD‚ the population grows to 72 million *only 7-10 million
Premium British Empire Thirteen Colonies American Revolution
CHAPTER 1 The Study of American Government Chapter Outline with Keyed-in Resources0 I0. What is political power? (THEME A: POLITICAL POWER AND AUTHORITY)0 A0. Two great questions about politics0 10. Who governs: those who govern will affect us 20. To what ends: tells how government affects our lives 30. The text focuses on who governs and‚ in answering this question‚ looks at how the government makes decisions on a variety of issues B0. Power0 10. Definition: the ability of one person to
Premium Democracy Government
Chapter 2 Outline The Biological Perspective Neuron A specialized cell transmitting nerve impulses; a nerve cell Dendrites Dendrites are treelike extensions at the beginning of a neuron that help increase the surface area of the cell body and are covered with synapses Soma The soma is the cell body of a neuron. Axon The Axon of a neuron is a singular fiber that carries information away from the soma to the synaptic sites of other neurons (dendrites and somas)‚ muscles‚ Glial
Premium Nervous system Neuron Brain
Key Terms: • Congregationalism- A system of church governance in which every local church congregation is independent • Patriarchy- A social system in which the male is the primary authority figure central to social organization and the central roles of political leadership‚ moral authority‚ and control of property‚ and where fathers hold authority over women and children. It implies the institutions of male rule and privilege‚ and entails female subordination • “Covenant”- A formal alliance
Free North America Colonialism Thirteen Colonies
· The War For Independence o Introduction § At the start of the war Britain had the best-equipped and most disciplined army‚ along with a navy that was unopposed in American waters § Due to the native officer corps and considerable experience in colonial wars‚ the Patriot forces proved formidable § Initially the British thought they could regain political control by having one military victory § This strategy did not work due to the geography on eastern North America § Patriots
Premium American Revolutionary War
Chapters 23- 26 Study Guide Chapter 23- Progressivism * Progressive Legislation- the progressives were committed to changing and reforming every aspect of the state‚ society and economy. Significant changes enacted at the national levels included the imposition of an income tax with the Sixteenth Amendment‚ direct election of Senators with the Seventeenth Amendment‚ Prohibition with the Eighteenth Amendment‚ and women’s suffrage through the Nineteenth Amendment to the U.S. Constitution.
Premium Woodrow Wilson History of the United States World War I