hbrreprints.org B E S T O F H BR Leaders who successfully transform businesses do eight things right (and they do them in the right order). Leading Change Why Transformation Efforts Fail by John P Kotter . • Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Leading Change: Why Transformation Efforts Fail 10 Further Reading A list of related materials‚ with annotations to guide
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More and more companies are investing in China‚ to share the incredible profit generate from the 1.4 trillion people. One of the US based company‚ which it’s going to invest 35% of its stake‚ to a fast growing China private-owned timber flooring company. Like most local Chinese company‚ CSR is not implementing in that company as well as no management working on it. Generally speaking‚ CSR (Corporate Social Responsibilities) is a form of corporate self-regulation integrates into business model‚ in
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R0312C If growth is what you’re after‚ you won’t learn much from complex measurements of customer satisfaction or retention. You simply need to know what your customers tell their friends about you. The One Number You Need to Grow COPYRIGHT © 2003 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. by Frederick F. Reichheld The CEOs in the room knew all about the power of loyalty. They had already transformed their companies into industry leaders‚ largely by building intensely loyal
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the Financial District office at Citibank; locate in the Los Angeles area. “Citibank is a niche player and pride themselves on building a profitable franchise by providing relationship banking combined with a high level of service to its customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional manager and his performance exceeds expectations with the exception of customer satisfaction. Mr. McGaran scored “below par” on customer satisfaction. It a must Mr. McGaran take correction
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------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- UNIVERSITY COLLEGE DUBLIN ------------------------------------------------- NATIONAL UNIVERSITY OF IRELAND‚ DUBLIN ------------------------------------------------- ------------------------------------------------- -------------------------------------------------
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In today’s world‚ IS alignment is crucial for the operation and growth of businesses. Information systems allow businesses to deal with vast amounts of complex information and run more efficiently. Founded in 1930s‚ Volkswagen is the leading automotive vehicle manufacturer in Germany. However‚ its USA branch was facing problems with inadequate IT human resources due to excessive outsourcing and a reduction of internal IT staff. Additionally‚ an inadequate budget to cover the considerable cost
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References: “Furnishing the world”‚ The Economist. November 19‚ 1994; Richard Stevenson. IKEA Invades America. Harvard Business School. September 14‚ 2004 “IKEA to Open 7 more stores in China by 2010”‚ International Business Times. April 10‚ 2006
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and begin working on it in the afternoon; after all‚ the family is a natural team. Trust is essential in all business and family businesses get a high level of trust among family members. In the early 1970s‚ Fung brothers who were both educated at Harvard Business School returned from the United States. Fung brothers’ returned heralded Li and Fung’s transition from a family- owned business to a professionally managed firm‚ with a planning and budgeting system in place for the first time. As more source
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Strategy and The Internet Michael E. Porter Harvard Business Review In this article‚ the author (Michael E. Porter)‚ explains his opinion on the use of the internet by organisations. He points out that both dot-coms and established companies have both‚ by way of competition‚ violated the core precept of strategy in businesses. Porter brings out the fact that companies focussed more on attracting more customers‚ via discounted channels‚ discounting and advertising‚ rather than having profit in
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corporate performance reveal a growing link between certain kinds of technology investments and intensifying competitiveness. Investing in the IT That Makes a Competitive Difference by Andrew McAfee and Erik Brynjolfsson Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Investing in the IT That Makes a Competitive Difference 11 Further Reading A list of related materials‚ with annotations to
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