The Influence of Customer Satisfaction and Switching Costs on Customer Retention: A Survey of Retail Internet Banking Users in Hong Kong WONGChjBo BSc(Hons)‚ MBA‚ MA‚ MSc Student ID No. 9911675L International Graduate School of Management Division of Business and Enterprise University of South Australia A Thesis submitted in total fulfillment of the requirements for the degree of Doctor of Philosophy in Business and Management 24 January 2005 TABLE OF CONTENTS Page No.
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Our world is a changing place; it is constantly developing new characteristics in culture‚ visual aspects and history. As it changes‚ many views are lost and may never be found again. Freedoms and rights are being tested‚ and sometimes lost. The world as we know it is changing rapidly for the worse because hate and violence are on a social high as people are inflicting attacks on each other fueled by hate‚ groups of people are being discriminated against and people are being labeled for what they
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The Changing Nature of Leadership By: André Martin Contributors: Phil Willburn Paula Morrow Kris Downing Corey Criswell C E N T E R F O R C R E AT I V E L E A D E R S H I P The Changing Nature of Leadership CONTENTS Executive summary Background Who participated in the research? What are the major challenges? What is the current state of leadership? Are organizations investing in the right areas? Has leadership changed in the last 10 years? Triggers & responses to the changing nature
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“The Changing American Family”: A Sociological View The families in America are steadily changing. While they remain our most valued and consistent source of strength and comfort‚ some families are becoming increasingly unstructured. In the past‚ the typical family consists of a working father‚ a stay at home mother and‚ of course‚ well-rounded children. Today‚ less than 20 percent of American families fit nicely into this cookie cutter image. American households have never been more diverse
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Historical Perspective Essay Nursing 518 March 3‚ 2014 Historical Perspective Essay As per Elizabeth Ann Manhart Barret “Nursing science is the substantive‚ abstract knowledge describing nursing’s unique phenomenon of concern‚ the integral nature of unitary human beings and their environments. The creation of this knowledge occurs through synthesis as well as qualitative and quantitative modes of inquiry. Nursing science-based practice and research is the imaginative and creative use of nursing
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CHAPTER 1 Business Environment Contents • Introduction • Business • Objectives of business • Environmental influences on business • Environmental analysis • Characteristics of business environment • Components of business environment • The micro and macro environment • Competitive environment • Porter’s five forces model–competitive analysis Learning Objectives The present chapter aims at: • Definitions and objective of business • Examine environment analysis‚ characteristics
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Agency Costs of Free Cash Flow‚ Corporate Finance‚ and Takeovers Michael C. Jensen Harvard Business School MJensen@hbs.edu Abstract The interests and incentives of managers and shareholders conflict over such issues as the optimal size of the firm and the payment of cash to shareholders. These conflicts are especially severe in firms with large free cash flows—more cash than profitable investment opportunities. The theory developed here explains 1) the benefits of debt in reducing agency
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ENVIRONMENT I. Introduction Pakistan and other developing countries around the world are increasingly becoming conscious of the fact that‚ the pursuit of growth and development places a heavy burden on sustainability for now and for the foreseeable future. Development‚ sans environmental aspects is counter productive in sustaining the pace of progress. The Government of Pakistan believes in the creation of opportunities for the present generation without compromising on the potential of
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Historical Criticism Goal: Explain the content of literature based on _______________________________________ in which it was written. Historical critics look at politics‚ ideas‚ culture‚ how people lived‚ etc. when analyzing literature. Pros and Cons of Historical Criticism Pros ● The historical lens is an accurate way to view history because people ___________________________ their thoughts and ideas through lit. ● These views can be ___________ or _____________. Cons
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THE CHANGING ROLES AND TASKS OF SOCIAL WORK A literature informed discussion paper By James Blewett‚ Janet Lewis and Jane Tunstill January 2007 1 Introduction and structure of the report Over the last nine years or so‚ a set of wide ranging aspirations for social care have been identified‚ articulated and can already be seen to be informing the delivery of social care services.1 In view of the challenges posed by both the diverse needs of those who use services‚ as well as the diversity
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