Southwest Value Chain Analysis Outcomes / Accomplishments: low price‚ convenience service‚ customer loyalty low turnover & low costs‚ great union relationships‚ customers are brand ambassadors. Southwest Airlines (SWA) is consistent in their culture‚ business model‚ and customer interactions and engagement‚ all collectively reducing costs and enabling their point-to-point‚ efficient‚ low cost‚ friendly service. Their culture favors personal connection‚ community‚ recognition‚ support‚ and
Premium Southwest Airlines Airline Low-cost carrier
At times customer’s luggage is mishandled to the extent the customer has to discard the suitcase or the carton in which the goods were in. It is also seen that valuables go missing/damaged. Example: A few months back a relative of mine who has traveled in the past in Indigo airlines faced a situation which no customer would want to face especially traveling by air. He was traveled from Lucknow to Hyderabad on 11-02-2011 by flight 6E 309. When he
Premium Aircraft Airline Airport
Chapter 7 – southwest airlines 7a Review this IM exchange and explain how the customer service agent could have handled the situation more effectively. The agent should have made the conversation go like this: Agent: Thank you for contacting Home Exercise Equipment. How is everything going for you? (Omit What’s up) Agent: I do hear that a lot‚ let’s see what we can do (Omit the LOL) Agent: We will send you another crossbar (after the customer said it was not the right length) This is how
Premium Airline Southwest Airlines Customer service
650 Yes Yes Outstanding Notes Payable Balance 1‚547 Test (is balance less than drawable amount?) Test (is outstanding balance less than $4.2mm?) 1. See balance sheet above. The balance sheet tells us that the projections are feasible as long as you are able to draw down on the credit facility. 6/30/86 9/30/86 12/31/86 3/31/87 2. Projected size of bank loan
Premium Balance sheet Liability Generally Accepted Accounting Principles
family but grew up to be a company man. I can see both sides and their opinions. I believe we need unions to keep the companies who are not union from treating their employees unfairly‚ regarding wages‚ days off‚ etc. There are good unions that are so effective and there are weak unions who give unions a bad name. Some companies will always treat their employees well and be fair but for those who don’t‚ there has to be someone watching out for their rights. If those companies know that if their employees
Premium Employment Trade union Collective bargaining
has been Southwest’s traditional pricing strategy? Why has this pricing strategy been so successful throughout the airline’s first three decades? Southwest’s traditional pricing strategy has been the choice of buying cheap airplane tickets for just basic transportation services‚ without any extra service‚ such as meals. Even though there is many people that buy expensive tickets just to have all the comfort that others airlines offer‚ Southwest decided to do the opposite and selling just the transportation
Premium Pricing Airline Cost
Two Southwest Airlines Incidents. Two more similar incidents occurred in 2009 and 2011 to two Southwest Airlines Boeing 737-300 aircrafts. The fuselage ruptured in the similar areas due to corrosion and lap joint issues‚ but at a far lesser severity than that of Aloha Airlines Flight 243. The incidents occurred to Southwest Flight 2294 on July 13‚ 2009 and to Southwest Flight 812 on April 1‚ 2011‚ where both aircrafts made emergency landings safely with no injuries (Irving‚ 2011). Southwest Flight
Premium Airline Aircraft Southwest Airlines
Dallas Texas‚ Southwest Airlines stands out as a company willing to do things differently and wanting to be the best Airline in America‚ and last year it was rated America’s best airline‚ both in the quality of its flights and the being the most profitable. With such admirable past and what seemed like a future cast in success‚ one would not expect Southwest to be confronted with problems which could potentially derail it from its destination as the premier carrier in the US Airline industries. The
Premium
Dengue Prevention What you need to know… What is dengue fever? Dengue fever is a virus infection caused by the dengue virus. There are 4 kinds of dengue viruses. Close-up of an Aedes mosquito Aedes mosquito Aedes Aegypti Aedes Albopictus Symptoms of Dengue Fever Example of a skin rash due to dengue fever Do you know… •Dengue fever and dengue haemorrhagic fever are the most common mosquito-borne viral disease in the world. •Only the female mosquito feeds on blood. This
Premium Mosquito Aedes Dengue fever
Culture at Southwest Airlines on the Eve of Merger with AirTran In looking at Southwest’s values and norms‚ it’s helpful to examine how the company’s culture is described by all stakeholders (internal – employees‚ management; external – investors‚ customers). Five key values emerge that guide the company at all levels. 1. Zealous passion for customer satisfaction Southwest’s relentless commitment goes beyond the lip service most companies uphold. From line level to the C-suite‚ everyone
Premium Airline Southwest Airlines Low-cost carrier