Explain about the retail store 6 Explain why you have chosen this retail store 7 Explain about your scenario as a mystery shopper and what you did at the outlet 8 Describe the retail store’s customer service with your knowledge of Pet Peeves and 14 factors of company culture. 10 Suggest some solutions to improve the retail store’s customer service 14 Conclusion 15 Executive Summary Acting as a “mystery shopper“ we have evaluated one of the McDonalds’ retail shops. We have
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Marketing Concepts MAR110 Major Report The Australian Takeaway Food Retailing Industry 17 May 2009 34 pages Word Count 3391 Table of Contents Executive Summary iii Introduction 1 Discussion 3 1 Markets 3 1.1 Trends in Size 3 1.2 Growth 4 1.3 Profit 4 1.4 Sales 4 1.5 Distribution 5 1.6 Customers 5 1.7 Competitors 6 1.8 Other Stakeholders 7 2 Major External Factors 9 2.1 Demographic Factors 9 2.2 Economic Factors
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On “CRM practices in Retail Sector” Submitted to: Prof. Sushil Chaurasia Tolani Institute of Management Studies Submitted by: Neha Das Retail sector is one of India’s fastest growing sectors with a 5% compounded annual growth rate. Retail is India’s largest industry. It accounts for over 10% of the India’s GDP and around 8% of the employment. Driven by changing lifestyles‚ strong income growth and favorable demographic patterns‚ Indian retail is expected to grow 25%
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I. Major Steps in Merchandise Buying and Handling A. Merchandise management is the analysis‚ planning‚ acquisition‚ handling‚ and control of the merchandise investments of a retail operation. Exhibit 9.1 illustrates the major steps in the merchandise management process. 1. Analysis is used in the definition because retailers must be able to correctly identify their customers before they can determine the needs and wants of their consumers. 2. Planning is included because retailers must
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control-OTB 3. Inventory planning 4. Managing Inventory 5. Vendor Selection 6. Vendor Negotiations 7. Merchandise Handling Dollar Merchandise Planning (314) * (up arrow) inventory cs (down arrow) inventory * Inventory=largest retail investment * Buyers responsible for a planning of merchandise requirements * Analyze inventory performance with: * Gross Margin return on inventory(GMROI): Gross margin divided by average inventory at cost; alternatively‚ it is the gross
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Chapter 12 Retail Information Systems Retail Information Systems WHAT YOU W ILL LEARN § What system modules and functions you should look for in purchasing a new retail system. Names‚ phone numbers and web site addresses for some of the best Canadian distributors of retail system software. What you can expect to pay for a state-of-the-art retail information system. How to perform “reference checks” when evaluating a retail system you are considering. Why leasing computer software and equipment
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supports the "fast fashion" model. Zara‚ Spanish clothing with retail chain throughout the world is probably the world’s fastest growing retailer with almost a thousand stores. Zara has it own unique business model that enabled Zara to be compete with its competitors‚ and it’s driven by Zara’s "fast fashion" with its vertically integrated supply chain. Vertically integrated supply chain allowed Zara to successfully build up a strong retail chain combine with the forces of fast fashion. Vertically integrated
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Project report On “Types of Industrial and Retail finance” ACKNOWLEDGMENT I would like to express my gratitude toward ‘Syndicate Bank’ for giving me the opportunity to work with them. I would like to thanks the entire staff of Syndicate Bank‚ Regional office‚ Bhopal for their Co- operation during summer training which helped in the learning experience being enjoyable and fruitful. I shoulder
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Inadequate and insufficient supply chain existing in India‘s retail sector is a major deterrent to the growth of this market. There is a strong need for retail to concentrate on developing a back‐end solid chain support especially for perishable products to help reduce wastages which is estimated to be at 40% of national produce. Lack of cold chain infrastructure in India poses storage threat and acts as a major challenge for the retail sector. Due to India‘s complex tax structure and large geographic
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charter flights. A tailor made holiday is a package suited to the needs of a particular customer. The joy of a tailor-made itinerary is that your holiday is designed around your requirements and you are not restricted to the set itinerary of a group departure.Dynamic packaging is when travellers use the internet to research their holidays and make their own travel arrangements direct with airlines‚ hotels‚ and car companies A charter flight is a private flight scheduled to meet the needs of specific
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