OBJECTIVES OF THE STUDY * Understanding retail staff in terms of knowledge‚ skill‚ attributes * design exercise for testing competencies * Defining the factors for success in jobs (i.e.‚ work) and work roles within the organization * Assessing the current performance and future development needs of persons holding jobs and roles REASON TO CHOOSE THIS PARTICULAR TOPIC: Over the past 10 years‚ human resource and organizational development professionals have generated a lot of interest
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European Petroleum Retail Sector MarketView CBRE Global Research and Consulting September 2013 RENTS STABLE SALES MODERATE GROWTH FUEL VOLUMES SLOWING DOWN BUSINESS CONFIDENCE CONSUMER CONFIDENCE OVERVIEW The West and North European service station networks consolidated further in 2012. Growth was reported in Central and Eastern Europe. Market Overview Country Specific Sector Performance Austria Belgium Bulgaria Czech Republic Denmark France Germany Hungary Italy Netherlands Norway Poland
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Retail Loyalty Programs Loyalty Programs in retail : An overview What is a loyalty program ? Loyalty programs are the schemes designed with an intention to retain existing customers and attract new customers by rewarding a customer with both hard and soft benefits for his loyalty and patronage. Classification Loyalty programs (either on the shop delivery ’ or web based ’) can be classified either based on types of rewards and recognition tools used or the mechanism by which customers earn
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Impact of FDI on Indian Organized retail players Introduction The Indian Retail Industry is the largest amongst all the industries‚ accounting for over 10 percent of country’s GDP and 8 percent of employment. The retail industry has come forth as one of the most dynamic and fast paced sector with several players entering the market. Though‚ the Indian retail sector is majorly unorganised but the organised sector is also making giant strides. The total concept and idea of shopping has undergone
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Groups and teams are a major feature of organisational life. The work organisation and its sub-units are made of‚ are groups of people. Most activities of the organisation require at least some degree of co-ordination through the operation of groups and teamwork. An understanding of the nature of groups is vital if the manager is to influence the behaviour of people in the work situation. Groups are an essential feature of the work pattern of any organisation. Members of a group co-operate in order
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Group Roles Tiye Jackson and Alexandra Monserez will serve as the harmonizers of Group 10. They will mediate group conflicts and reduce any tension between members. Ann Lorrayne Bzoch will serve as the gatekeeper by encouraging other members to participate and serve their role. Kelsey Harris will serve as the summarizer by keeping track of what occurs at group meetings. Sarah Hawkins will serve as the encourager by praising and supporting the thoughts and actions of other group members. Lastly‚ Caroline
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MKTG/114 IBS Center for Management Research Organized Retail Industry in India This case was written by Komal Chary‚ under the direction of Vivek Gupta‚ IBS Center for Management Research. It was compiled from published sources‚ and is intended to be used as a basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. 2006‚ IBS Center for Management Research. All rights reserved. To order copies‚ call +91-08417-236667/68 or write
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Management Consulting Report The New Zealand Book Retail Industry Analysis | | | | | | | | | |Date: | 27 August 2009 | Executive Summary The aim of this report is to analyse and outline the business perspectives for opening a new independent
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CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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contribution to the economy comes in from the retail segment. The entry of numerous domestic and global players in the industry makes it extremely challenging and customer oriented. The World Wide Web has paved the way to virtual stores‚ facilitating the easy comparison of selling prices and product specification. Cyber trade has seen plenty of aristocratic achievements due to advancement in technology. 1. Decision Making The aim is to establish a retail fashion and accessory store to target the student
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