A META-ANALYSIS OF LOGISTICS CUSTOMER SERVICE RUDOLF LEUSCHNER Rutgers University FRANÇOIS CHARVET Northeastern University DALE S. ROGERS Rutgers University Logistics customer service has received considerable attention over the past several decades. Evidence exists that superior logistics customer service leads to better overall firm performance. Yet mixed findings were observed‚ and this relationship has been tested across multiple operationalizations and diverse industry settings‚ which may
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Supply Chain Class Module 2‚ Lesson 3 Question #1 Develop a small group consensus on the impact (increases‚ decreases‚ no effect) of the Bullwhip Effect on two of the following six supply chain performance measures: manufacturing cost‚ inventory cost‚ replenishment lead time‚ transportation cost‚ shipping and receiving cost‚ level of product availability profitability. One of the two measures that your team chooses must be inventory cost. For inventory costs‚ be certain to be specific
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Executive Summary In this executive summary‚ i will introduce the ideas and details of Apple Inc’s supply chain in its current state. We will examine Apple’s strategy of being consumer based and evaluate the current state of business and some of the partnerships it has formed to remain one of the dominating forces in this industry. This report will cover a brief overview of the company‚ its current assortment of products it offers‚ future opportunities and threats that Apple may face‚ its current
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3 key Supply Chain Metrics Selecting the Key Metrics Selecting the key metrics to measure performance a long the supply chain can be crucial‚ as clear connections have to be made between the metrics and the business goals in order for the business to achieve the results they are looking for and also to achieve growth within the market place. Management should identify the key performance indicators they need to focus on‚ measuring these indicators can help them in reaching the company’s goals
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Level 6 Global Supply Chain Presentation Briefing Notes Some General Points of Guidance You do not need to conduct in depth analysis using the equations we have looked at in supply chain planning or in global supply chain design You can consider the different variables which are used in these equations‚ which impact on supply chain planning and network design Part of the task is to manage the level of content in the time period you have. In your future careers you will be asked to present on
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Zara: Case questions 1. Coordination of a supply chain is always important. However‚ such efforts are usually initiated by certain parties. For the global apparel industry‚ would it be more suitable for downstream or upstream parties to be the driver of the coordination? Motivate your answer with the use of two important characteristics of the apparel industry. 2. Clearly Zara has a strong relationship with all parties within the supply chain. a) Which of the following retailer-supplier relationships
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Fall 11 The Food Industry MGT 440 Research paper about the supply chain management in the food industry Alexane COLOMBET 08 Automne Sources 1 – “The cold chain and its logistics” DR. Jean Paul Rodrigue http://people.hofstra.edu/geotrans/eng/ch5en/appl5en/ch5a5en.html 2- “Inventory control”‚ Columbus IT http://www.columbusit.com/citp-hq---food/food/inventory-control.aspx 3- “How to Manage food inventory” http://www.ehow.com/how_6511166_manage-food-inventory
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allowed the company to grow aggressively and expand into 9 different countries as early as 1920. Coca-Cola’s “System” is a very unique approach to supply chain and distribution management. The company leveraged the success of its bottler systems to expand throughout the world quickly and with limited penetration issues. Coca-Cola’s supply chain includes partnerships with over 275 bottlers worldwide. This system allows them to operate globally but think locally. Coke generally manufactures and
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Transportation: Critical Link In The Supply Chain Study Questions 1. What are the major forces or external factors that have impacted our economy during the latter part of the 20th centuries? How have each of these factors influenced companies as well as their respective supply chains? Which of these factors do you feel is the most important for a computer company? Why? In the 21st century‚ transportation systems will face significant challenges and problems because of global environment
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Q4. How can accountability be better managed in long‚ global supply chains? Accountability “Accountability traditionally meant writing favourable terms into a contract‚ monitoring vendor performance and then working with the supplier to uphold its obligations” (www.ey.com) While these terms are very important‚ leading organisations have found that in the supply chain‚ every sector needs to be addressed and accountability must be incorporated into every level‚ from supplier to customer. Negotiating
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