References: 2 Researchers suggested that service employees perform emotional labor using three acting techniques (Hochschild‚ 1983; Ashforth & Humphrey‚ 1993) 3 on the behavior of service providers during encounters with customers‚ and this behavior often strongly affects customers’ perceptions of product quality‚ both of goods and services (Ashforth & Hamphery‚ 1993)
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between different perspectives (e.g. New Right‚ functionalist‚ feminist‚ postmodernist‚ etc.). Sources: Abbott and Wallace; Allan and Crow; Barlow et al; Beck and Beck-Gernsheim; Chester; Dunscombe and Marsden; Fletcher; Gibson; Giddens; Goode; Hart; Hochschild; Morgan; Oakley; Stacey. ER Most students could provide evidence of sociological knowledge on changing patterns of marriage and divorce over the past 50 years or so. There were some excellent answers that discussed a number of changes to marriage
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After reading the first few pages of Strangers in their Own Land‚ I realized that my political views were similar to the authors‚ so I was interested to see what she discovered by doing some in depth research on "The Great Paradox". This is the idea that people living in extremely poor states still tend to align with republican views‚ even though they are the ones who would benefit from more government aid. Up until this point in the book‚ I am still not convinced that there is a reasonable explanation
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Affirmative Action has been creating many problems for non-minority students in the college admissions process across the country. I believe that college admissions should be based on merit‚ not race. I understand colleges are worried about creating diversity at their University‚ but there are other ways around this. In the long run‚ Affirmative Action is setting minority students up for failure. When Universities are basing acceptance heavier on race than merit‚ that becomes a huge problem
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In 1630‚ John Winthrop famously pleaded with the puritans to consider “that we shall be as a City upon a Hill‚ the eyes of all people upon us” (John Winthrop‚ 1630). This was the birthplace of an idea for a nation that would develop‚ and be observed by many as creating its own ideology. It provoked the creation of attitudes and morals in the resulting United States‚ which would become known as ‘American Exceptionalism’‚ a nation viewing itself as above and more superior than any other nation. Exceptionalists
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Qualitative Methods And analysis * . Quantitative research is used widely in social sciences such as sociology‚ anthropology‚ and political science. Research in mathematical sciences such as physics is also ’quantitative’ by definition‚ though this use of the term differs in context. In the social sciences‚ the term relates to empirical methods‚ originating in both philosophical positivism and the history of statistics‚ which contrast qualitative research methods. Qualitative
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Assess whether the changes in divorce laws is the main cause in the rise of divorce rates Divorce is the legal termination of marriage. Since the 1960’s‚ there has been a great increase in the number of divorces in the United Kingdom. The number of divorces doubled between 1961 and 1969‚ and doubled again by 1972. The upward trend continued‚ peaking in 1993 at 180‚000. Sociologists have identified the reasons for the increase in divorce. Divorce was very difficult to obtain in the 19th century
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their own actions. Too much history is covered up by governments around the world. Selfishly‚ they hide their own shameful history to keep a good name and to stay in good graces with their subjects. In his final chapter of King Leopold’s Ghost‚ Adam Hochschild conveys how the transgression of the Flemish to the Congolese was erased. How is it that the people of both the Congo and Belgium have completely forgotten the horrors their predecessors endured and committed? For every secret that is uncovered
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The advent of globalization has brought about the rise of a global care chain (Hochschild‚ 2000). From which‚ women from third world countries would migrate to first world countries to act as paid substitutes to first world mothers by becoming domestic helpers. Such a phenomenon is prevalent in Singapore. Since 2009‚ there has been a rising trend in the supply of domestic workers and as of end 2013; there has been 218300 domestic helpers in Singapore (Ministry of Manpower‚ 2014). This means that
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became a key aspect to have productive communications and a successful organisation. Organisations have used emotion cultures to define social behaviour. These cultures are used through written rules and social norms dictated by Emotional Labour (Hochschild‚1983). Dealing with emotions in the workplace has shown to be a sensible topic as social trends change continuously (Kotter‚ 1992): culture is being produced and reproduced at all times as individuals are influenced by culture but also influence
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