difference of service quality of the cafes at University Kuala Lumpur (UniKL)‚ Malaysian Institute of Industrial Technology (MITEC) campus using a sample of 29 usable questionnaires gathered from bachelor and diploma students of UniKL MITEC itself. The outcomes of hierarchical regression analysis showed six important findings; the price of the food for both cafes‚ the foods taste‚ the cleanliness of the cafes‚ worker attitude with the customer‚ the variation of the foods and the time services. This result
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Int. J. Services‚ Economics and Management‚ Vol. X‚ No. Y‚ xxxx Service quality‚ image and loyalty towards Malaysian hotels Tat-Huei Cham* Faculty of Accountancy Management‚ Universiti Tunku Abdul Rahman‚ Bandar Sungai Long‚ 43000 Kajang‚ Selangor‚ Malaysia E-mail: jaysoncham@gmail.com *Corresponding author Yalini Easvaralingam Faculty of Business‚ Communications and Law‚ INTI International University‚ 71800 Putra Nilai‚ Negeri Sembilan‚ Malaysia E-mail: yalini.easvaralingam@newinti
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Strategic Quality Management (SQM) Implementation Plan Canon Business Process Services‚ Inc. I. Company Overview Canon Business Process Services is an international company with a presence in over 100 countries and employing over 10‚000 people. The company provides solution-oriented products and services to customers in the various corporate structures including oil and gas companies‚ manufacturing‚ corporations‚ and multi unit distributers which are predominantly part of energy organizations. The
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Shouldice hospital was founded by Dr Earle Shouldice after World War II in Canada. The hospital performs external hernia surgery exclusively. External hernia surgery is considered simple surgery and is easily mastered by new surgeons. The service they offer is competitively priced‚ well below the average of $3000. Patients from the US typically can cover airfare and the operation for about $1500. The service is quite popular‚ at the time of the case the backlog was 1200 patients. The Shouldice
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Shouldice hospital is located in Toronto. Éäñýèçêå áðü ôïí Dr. Earle Shouldice ï ïðïßïò êáôÜ ôçí äéÜñêåéá ôïõ 2 ðáãêüóìéï ìåôÜ áðü ìåëÝôç áíáêÜëõøå íÝá ôå÷íéêÞ ãéá íá ãéáôñåýåé hernias êáé ôáõôü÷ñïíá íá Ý÷ïõí ïé áóèåíåßò fast recovery. ¹ôáí êáëýôåñç ôå÷íéêÞ áðü üëåò ôéò Üëëåò åðåéäÞ: a) high quality(÷áìçëü ðïóïóôü åðáíåìöÜíéóçò 0.8%) b)fast recovery 4-7 days c)low cost Target market: people with external type of abdominal hernias 82%Ýêáíáí ãéá ðñþôç öïñÜ êáé ôï 18% åß÷áí îáíáêÜíåé óå Üëëï íïóïêïìåßï
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Quality Management in Services Drago Constantin Vasile The Bucharest Academy of Economic Studies‚ Romania E-mail: dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing
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Introduction A quality is an attribute or a property. Subjectively‚ something might be good because it is useful‚ because it is beautiful‚ or simply because it exists. Determining or finding qualities therefore involves understanding what is useful‚ what is beautiful and what exists. Commonly‚ quality can mean degree of excellence‚ as in‚ "a quality product" or "work of average quality". The quality of a product or service refers to the perception of the degree to which the product or service meets the
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IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
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report has been prepared on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer
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February 27‚ 2013 Infected Hospitals If someone were very sick or injured in some way‚ a good place to take him or her would be the hospital. Hospitals help people and save lives. Everyone knows that hospitals save lives and want to help people. They’ve been around forever. Some of the earliest documented institutions that were aiming to provide cures and help date back to the Egyptian temples. Hospitals are supposed to be clean and safe‚ but inspections of hospitals don’t even measure cleanliness
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