Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork
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to: Mohammad khurshid khan SUMMARY OF MINUTES OF MEETINGS: Minutes of meetings are very important for any business it does not matter the business is small or huge. We should remember some points whenever we decided to arrange meeting. There are some points‚ which are very necessary to take into consideration. • Tool whatever we used in meetings should not be mind diverting. • Tool must be helpful for the purpose of the meeting. • Some people comfortable with pc tablet.
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Name of service firm: Air Lingus Type of service: Airline Date and time of encounter: 03/06/10 10.00 am Price of service: 105.00 euros Brief Encounter: After a year in Australia‚ it was time to face the 24 hour flight home‚ so my friend and I booked our tickets which consisted of travelling with two airlines. We flew with Quantas to Germany and the second flight was on Air Lingus direct to Dublin. On the second flight home proved not so pleasant.. We boarded the flight which was
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Depression There is strange smell of chemical in the Doctor’s chamber. We see Doctor and Yangchen having a conversation. Doctor: what did you do yesterday whole day. Can you write on the diary or piece of paper? Yangchen: I would like to speak rather than writing in a diary. Doctor: Why? Yangchen: Because I feel relived while speaking to someone. Doctor: okey … where you were yesterday Yangchen: I was home for whole day. Doctor: Are you on pills? Yangchen: yes I do la. Doctor: How was it? Is it
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horrible nightmares due to the shell shock‚ and he would use these dreams as inspiration for his poetry. One image plagued his dreams‚ which was the idea that war was a sort of "mouth of hell‚" and it was this image that inspired Owen’s poem Strange Meeting. Owen’s poem is also reminiscent of Percy Bysshe Shelley’s The Revolt of Islam‚ which also depicts a journey through a strange land. Wilfred Owen’s main objective when writing his poetry is to shed light on the gruesome and horrific reality of being
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Achievement Standard 1.10 Title: Vampire Diaries Author: L.J Smith Text type: Novel I thoroughly enjoyed the novel ‘Vampire Diaries’ written by L.J Smith. The story centers on Elena Gilbert‚ a young high school girl who finds herself eventually torn between two vampire brothers‚ Stefan and Damon Salvatore I admire the character Damon. From the start he proves to have a very flippant personality‚ taunting his younger brother with his desire to be human and his love for Elena. To many he
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Food Diary My diet compare to the recommendations I received from the Food Guide Pyramid has a lot to be desired‚ the first day my dairy intake was less than one cup‚ meat and beans intake was less than 6 ounces‚ fruit intake did not equal 3 cups‚ grain intake was less than 7 ounces‚ vegetable intake was less than 1cup. My servings ranged from 1 of the dairy family to 6 servings each of the carbohydrates. The second day I increased my fruit intake and meat intake‚ decreased the bread intake
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SALEM TELEPHONE COMPANY Professor William J. Bruns‚ Jr. & Julie Hertenstein Introduction Accounting is not always a black or white subject; there are many variables to consider when making a business decision. Looking past the numbers and being able to look at the larger picture will determine whether you will be an average manager or a great manager. Background Facing declining profits‚ Salem Telephone Company (STC) is evaluating the future of its subsidiary‚ Salem Data
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MEETING MINUTES OF PRE INCORPORATION MEETING DATE : FEBRUARY 17‚ 2015 (TUESDAY) TIME : 9.00 A.M. – 11.30 A.M. VENUE : Level 13A‚ Open Library. ATTENDEES PRESENT 1. Nor Hayati Binti Mustafa 2. Nur Adawiyah Binti Mat Rodzi 3. Nur Amalina Izati Binti Kamarul Bahren 4. Nur Atikah Binti Ahmad Zawawi 5. Nur Fatehah Binti Anuar 6. Nur Hafizah Binti Mazlam 7. Nur Hanani Binti Adrus 8. Nurul Jannah Binti Mohd Jamil 9. Nurul Nabilah Binti Mansor 10. Nurul Syahiroh
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Making a telephone call On 10/10/12 a work colleague had asked me to make a phone call to Cawthorne Park about a group of learners visiting on the 16/10/12. She asked me to find out if they had any special offers for colleges or large groups. I checked out what information she needed and found out from her the age of the leaners and if they had any disabilities as this could affect if they got a discount. I did an internet search to find the number for Cawthorne Park as this was the quickest
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