1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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CHAPTER 2 – LITERATURE REVIEW In pursuing this research‚ there are several studies that have made significant contribution in designing the research. The following literature reviews attempt to demonstrate and support the hypothesis. In a research article by Rhodri Thomas and Vicky Harris (2000)‚ titled ‘Teaching quality and staff researches are there connections’. It is a descriptive analysis where the author asses the idea where much energy and finance has been expended by successive governments
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Running head: THE RELATIONSHIP BETWEEN INSTRUMENTAL MUSIC The relationship between instrumental music participation and standardized assessment achievement of middle school students: Article review assignment Md Emtiaz Rony Kent State University Previous researches on understanding higher order brain functioning based on music as a main effect‚ have been explored a possible relationship between the area of a brain that stimulated by music and the same area that controls spatial reasoning
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Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From the
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Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous
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In the article‚ “Organized Greek Games”‚ the author‚ William J. Baker’s goal was to educate on the difference between Olympic Games as they are today‚ compared to Olympic Games as they used to be in ancient Greece. In this article‚ William Baker also described to us‚ the relationship between the ancient Olympic Games‚ and Greek religion‚ what some of the Greek philosophers thought of the Olympic Games‚ and the role of athletics in general‚ in ancient Greek Society. William Baker’s article‚ “Organized
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solution to the problems. \ DATA SOURCE Research included gathering both Primary and Secondary data. Primary data is the first hand data‚ which are selected a fresh and thus happen to be original in character. Primary Data was crucial to know various customers and past consumer views about bikes and to calculate the market share of this brand in regards to other brands. Secondary data are those which has been collected by some one else and which already have been passed through statistical process. Secondary
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CITY TACKLES HOW TO ELIMINATE POLLUTERS The article was written by Katherine Poythers and was posted on July 28‚ 2012. According to the author of the article‚ National City‚ a suburb in An Diego County leaders try to convince both homeowners and business owners to work together to get rid of the businesses that pose health and safety hazards to their neighbors. The main reason for the eviction is because National City is known to be one of the cities that have the highest asthma rates in San Diego
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An article analysis “The Eternal Coffee Break” The headline of the article is “The Eternal Coffee Break”. The topic of the given article is about the idea that the office of the future may become more like home due to computers and electronic communications. The first paragraph deals with the advice from Frank Becker‚ a professor at Cornell University who studies the pattern of office work. His advice is connected with the idea that companies need to devote more office space to creating places
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article: Alex W. H. Chan.‚ Hoi Yan Cheung.‚ “Cultural Dimensions‚ Ethical Sensitivity‚ and Corporate Governance” (2011). Introduction and brief summary of the paper Corporate Governance has become an essential tool for improving corporate performance and advancing the development of market-oriented democracies. Good governance practice maintain the integrity of business transactions and in so doing strengthen the rule of law and democratic governance. Chan and Cheung’s study determines
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