The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
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Research Article Critique 1 Running Head: RESEARCH ARTICLE CRITIQUE Research Article Critique of “The Study of Teacher Perceptions of Instructional Technology Integration in the Classroom” by Lynette Molstad Gorder The purpose of this assignment was to review a peer reviewed journal article that is research based‚ and is representative of one of the research methodologies we discussed in class. The format of the article has the appearance of a dissertation because it has many of
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travel‚ as people needed places for shelter and food along the routes they travelled‚ whether by land‚ water or air. The hotel industry is‚ therefore‚ one of the oldest endeavors in the world. (Andrews‚ 2009) Owners of the hotel realized that a customer has their own demand in services and facilities‚ that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides a clear definition of a hotel: An establishment held out
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ARTICLE REVIEW CO-CURRICULAR MANAGEMENT PRACTICES AMONG NOVICE TEACHERS IN MALAYSIA The journal that I choose was the journal from Asian Journal of Education and e-learning‚ Vol.02-Issue 02 (April 2014) with the title Co-curricular Management Practices among Novice Teachers in Malaysia. The authors of this journal are Fauzi Hussin‚ Yahya Don‚ Mohd Sofian O.F‚ Yaakob Daud‚ Arumugam a/l Raman‚ Ismail H.A. and Muhammadul B.y from Universiti Utara Malaysia and International Islamic University of Malaysia
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Quantitative Article Review: An Investigation of the Effect of Class Size on Student Academic Achievement by Melvin V. Borland‚ Roy M. Howsen‚ and Michelle W. Trawick The following review is two-fold in its purpose. The first part includes a summary related to the purpose of the study‚ selection of participants‚ type of research design‚ method of data collection‚ type of statistical analysis used‚ and the results. The second part includes an analysis with suggestions for further research‚ discussion
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Journal Article Review 1/2 The second article that I chose for this week was relating to the most common population that is seen in the pediatric developmental clinic: premature infants. The article begins with an introduction informing the reader of some statistical information relating to premature births and the costs of hospital stays. In the introduction‚ the problem is presented‚ informing the reader that there is a need for interventions that are evidenced-based‚ to help reduce hospital
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Journal Article Review Summary In this journal article‚ the authors discuss the importance of treating people with Post Traumatic Stress Disorder otherwise known as PTSD specifically in the Department of Defense. Of four different treatments that were recommended by the Joint Clinical Practice Guidelines for PTSD‚ eye movement desensitization and reprocessing (EMDR) treatment and its effectiveness are covered in this journal (Russell‚ 2007). EMDR treatment concentrates on the correlation
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Qualitative Article Review: Teen Pregnancy and High School Dropout Bennie Webster-Mann Liberty University Purpose The purpose of this article is to show that there is a correlation between dropout rates and teen pregnancy‚ and to discuss ways to prevent teen pregnancy. The American Promise Alliance evaluated data on school districts that struggle with both poor school completion and high numbers of teen births. They identified 25 schools with the highest dropout
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A REPORT ON THE “CUSTOMER SATISFACTION” AT “ORIENTAL BANK OF COMMERCE”‚ BHADRAK‚ ODISHA‚ PIN- 756100 A report Submitted in partial fulfillment of the requirement for the Award of the degree of Master of Business Administration Submitted by Mr. Chandrakanta Panigrahi MBA (BA)‚ TRI- IV ROLL NO- 07 UNDER THE GUIDANCE OF Prof. Dr. kirti Gupta [pic] INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT BHARATI VIDYAPEETH UNIVERSITY PUNE *2008-2010*
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Review of: Challenges To Using A Business Case For Addressing Health Disparities Perspective: Challenges To Using A Business Case For Addressing Health Disparities‚ sheds light on a alternative approach to community healthcare. The authors reflect on two approaches in addressing disparities‚ business case and social case. They discuss some of the challenges along with the potential benefits in implementing the business case method. The article goes on to mention some key areas that healthcare organizations
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