Review of Three Business Analytical Articles Kevin Johnson Grand Canyon University: MGT-820-O101 Using Business Analytics for Competitive Advantage November 26‚ 2014 Introduction The intent of this paper is to provide doctoral learners an opportunity to analyze three articles of literature as it correlates to the principles of business analytics. This doctoral learner chose the following three articles to review: A New Business Dimension – Business Analytics by Pavel Năstase and Dragos Stoica
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Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B environment. The sparse previous
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CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES IN DAVAO CITY A Thesis Presented to the Faculty of the Hotel and Restaurant Management College of Business Administration University of Mindanao Davao City In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Hotel and Restaurant Management Kimberly A. Grumo September 2013 APPROVAL SHEET This Business Research entitled “CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES
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An Article Review on” Sales promotion- a missed opportunity for services marketers?” Introduction The research article which our group selected is available on International Journal of Service Industry Management‚ Vol 6 No.1.1995.pp.22-39. The article is written by two authors‚ Ken Peattle‚ Cardiff Business School‚ Cardiff‚ Wales and Sue Peattle‚ University of Glamorgan Business School‚ Treforest‚ Wales. The research paper is reviewed in two parts. The first part summarizes the overall contents
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A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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Version: 3.1 January 2016 EBNC Article Review Page 1 of 10 (ABN 59 106 800 944) Initial Registration for Overseas Registered Nurses EBNC Assessment 1 - Article Review To be completed by the student Student Name: Student ID: ☐ First Attempt Date:______________________ ☐ Second Attempt Date _____________________________ Declaration: I/We certify that 1. I have not cheated in any way in regard to this assessment. 2 . This assignment is my/our original work and is submitted in accordance with the Plagiarism
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Review The purpose of this paper is to briefly summarize the article‚ "The manager ’s role in building an innovative organization". I will give a brief description of the organizing function of management. I will also relate the concepts to Aearo Company‚ while including my recommendations based on the article. Summary The article discusses how organizations must change to survive in a competitive market. Companies must change how they gather information‚ implement the information‚ and
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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Extension Counters. The Bank has a network of over 4055 ATMs providing 24 hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence. CUSTOMER SATISFACTION IN AXIS BANK CORPORATE SOCIAL RESPONSIBILITY (CSR): As an integral part of society‚ the Bank is aware
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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