Cross-examination is a very important process in summary trial. The main object of cross-examination is to find the truth and defection of falsehood in human testimony. It is design to destroy or weaken the force of evidence a witness has already given in person or elicit something into your favour which he has not stated to discredit him by showing object of cross-examination from a litigious standpoint. Whether a prosecution witness once had impeachment proceeding completed against him‚ ought
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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Overview This chapter looks further into key customer-driven marketing strategy decisions—how to divide up markets into meaningful customer groups (segmentation)‚ choose which customer groups to serve (targeting)‚ create market offerings that best serve targeted customers (differentiation)‚ and position the offerings in the minds of consumers (positioning). Target marketing is dividing the total market into different segments based on customer characteristics‚ selecting one or more segments
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clientheartbeat.com/customer-expectations/ Customer expectation a. The hard facts about customer expectations 1. Manage promises 2. Customers want relationships 3. The service process is the key to exceeding expectations b. Understanding customer expectation The benefits of understanding customer expectations Understanding your customers’ needs C.examples of companies exceeding customer expectations Amazon exceeds expectations with delivery Google and youtube Excellent customer service and high
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Loyality-Is bearing witness to your allegiance to the US Constitution and its ideals‚ to the Army‚ to your unit‚ to your fellow Soldiers and subordinates‚ and to yourself as an Army professional. Loyalty means placing your professional obligations and commitments before your personal ones. It means dedication to carrying out all of your unit’s missions and to serving faithfully the values of the country‚ the Army‚ and your unit. I broke this army value I did not bear true. In which I let my
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In this file you will find overview of the work ACC 349 Article Analysis Summary 1 ACC 349 Week 3 Individual Article Analysis Summary Use the Internet or other credible resources to find an article relevant to activity-based costing (ABC)‚ job costing‚ or process costing. Write a 125-word summary of the article. Summarize the major topics of the article‚ and explain what you learned as a result of your reading. Format your summary consistent with APA guidelines. ACC 349 Week 1 Individual Assignment
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in front of you as a guest. I would like all of you to know that when trouble comes your way‚ you will always find a solution for it‚ just know where to look. Up or down or left or right. And if I may‚ I would like to greet all of you a happy “Loyalty Day”‚ newcomers of this school. Before I leave this stage‚ I would like to propose a challenge for all of you. I would like to see all of you graduate and thank your teachers when the time comes. Again‚ have a fun day and enjoy your acquaintance
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