people’s lives but also deliver an unmatched customer experience. -AIRTEL‚ is the first to • Provide electronic recharge for mobile phones. • Initiate music retailing in the world with “Easy Music” and the first to offer a Lifetime Prepaid service. • Provide innovations such as Bollywood movie premiers‚ music services such as ringback tones & many more. • -AIRTEL Vision: By 2010 Airtel will be the most admired brand in India: - Loved by more customers - Targeted by top talent - Benchmarked
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Dissertation Proposal Submission Date:12/10/2009 LOYALTY AND CUSTOMER RELATIONSHIP MANAGEMENT IN TESCO PLC. CONTENT PROVISIONAL TITLE……………………………………………………………...4 1. INTRODUCTION……………………………………………………………...….4 1.1. The Importance Of Customer Relationship Management………4 1.2. Retail Industry…………………………………………………………...5 1.3. Tesco……………………………………………………………………...7 2. LITERATURE OF VIEW……………………………………………………..….7 2.1. Customer service…………………………………………………….…8 2.2. Tesco’s Concept
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Summary of Read-only participants a case for student communication in online classes By Shakera Bennett Grand Canyon University UNV 501-Intro to Graduate Studies in the College of Education September 12‚ 2012 Carrie ODonnell‚ Instructor Learning communities are no longer limited to the classroom. Online classes are becoming more prevalent in this day and age. As these online classes grow in abundance‚ the issues that affect the traditional classroom are now issues that occur in online communities
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Strategy Management ZCZB6523 Article Summary Prepared for: Prof. Datuk Dr. John Xavier Prepared by: Poon Soon Cheong (ZP01930) Noor Azlina Binti Ishak (ZP01866) Article summary The Secrets to Successful Strategy Execution When a company finds itself unable to execute strategy‚ all too often the first reaction is to redraw the organization chart or tinker with incentives. Far more effective would be to clarify decision rights and improve the flow of information both
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Brian Gikunda Diamond ENC1101 09/17/2014 Assignment 1: Article Summary In this article‚ James Aston and John Wallis talk about the apocalyptic movies that are released before and after the attacks on the United States on September 11‚ 2001. They look at the fears and Issues following the 9/11 attack such as: the war on terror‚ American imperialism and other issues that involve the environment. This articles looks at movies with the same patterns and show the same disaster and apocalyptic genre
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Article Summary With the increase in online courses‚ along came an increase in the drop out rates versus the traditional sit-in environment. During this study‚ valuable information was offered to increase student success and minimize drop out rates. There needs to be communication among peers and instructor to have success in online courses. A group of students from the University of Pretoria‚ were enrolled in a Masters program‚ and their online activities were tracked for 8 weeks‚ by a program
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Janet Sanchez Professor Cichelli Sociology 100 March 8‚ 2015 Article Summary In the article "Understanding American Worldview‚" the author J. LaVelle Ingram explains the cross cultural differences between Americans and immigrants. It also informs immigrants the atypical worldview of the American country they are adopting. Hence‚ these set of worldviews are categorized in five dimensions. In America‚ the first identified dimensions of worldview is that time focuses on the future instead of the past
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is available at www.emeraldinsight.com/1598-2688.htm AJQ 11‚2 146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained from furniture
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The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
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1. How does IKEA generate customer loyalty? a) Low price As the case said “IKEA achieved this level of success by offering a unique value proposition to consumers: leading-edge Scandinavian design at extremely low prices” and IKEA’s vision is “to create a better everyday life for the many people.” “People have very thin wallets. We should take care of their interests.” While IKEA overarching strategy is focused on offering customers everyday low prices‚ the loyalty program is one of the ways
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